ASM Research
Open positions
NIT IO Application Support Engineer
This role provides 24x7 operational support for mission-critical enterprise applications across production and non-production environments, working within an ITIL-structured environment and applying problem management…
Seasonal Customer Service Quality Policy Analyst I
The Seasonal Customer Service Quality Policy Analyst I plays a significant role on a fully remote team supporting case analysis and reconciliation of data from the health insurance exchange. Each Seasonal Customer…
Help Desk Specialist I
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses…
IT Operations Support Specialist
The IT Operations Support Specialist provides functional knowledge in IT operations support, process and end-user technology areas to DOE OIG. Working in coordination with OIG IT specialists and managers, the…
Help Desk Agent - Day
What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal…
Help Desk Specialist I
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses…
IT Admin - Service Desk
Tier 2 Service Desk agents are responsible for providing technical support to the users of Protective DNS during scenarios wherein Tier 1 support is not enough to resolve the ticket. The role entails troubleshooting…
Federal Network Support Engineer (Tier 1)
Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments. This role will support 24x7…
Help Desk Specialist I
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs basic user-problem analyses…
Cloud Support Business Analyst
Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. Validate prior requests and approvals for cloud…
Cloud Support Business Analyst
Detail-oriented resource that will manage workstreams that support validations of cloud-based requests and approvals for accounts, tenants, and other cloud services. Validate prior requests and approvals for cloud…
Help Desk Agent - Night
What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal…
Help Desk Lead I - Night
Leads a team in the adherence to planning, policies, and practices. Manages the team while overseeing the daily operation of the Help Desk. Responsible for personnel management, including mentoring of junior team…