ASM Research
Open positions
Capacity Manager
Position Overview The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current…
Help Desk Agent I - Night
What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal…
Help Desk Specialist II/Help Desk Agent II - Night
What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal…
Help Desk Agent I - Day
What You’ll Do As a valued member of the Enterprise AI Support team, you will: Provide world-class support through customer tickets, ensuring timely and accurate resolutions. Troubleshoot issues remotely using internal…
Problem Mgmt. Lead / Problem Manager
Position Overview The Problem Mgmt. Lead coordinates the problem‑management function to identify, analyze, and eliminate the underlying causes of recurring incidents across mission‑critical IT services. The role…
Engineering Manager
Position Overview The DevSecOps Engineer, Junior supports the design, security, and automation of delivery pipelines and infrastructure that underpin mission‑critical applications. The role contributes to CI/CD…
DevSecOps Engineer, Mid
Position Overview The DevSecOps Engineer, Mid provides engineering leadership to design, secure, and automate delivery pipelines and infrastructure that support mission‑critical applications. This role owns CI/CD…
Server & Network Lead / Cloud Engineer – UNIX
Position Overview The Server & Network Lead directs the design and operation of cloud‑hosted compute and network infrastructure that supports mission‑critical enterprise workloads. This role architects and manages…
Systems Administrator
Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control,…
ServiceNow Engineer
Position Overview The ServiceNow Engineer provides advanced engineering, configuration, and integration support for the enterprise ServiceNow platform to ensure stability, scalability, and alignment with organizational…
SW License & HW Maintenance Vendor Mgmt Lead / IT Asset Manager
Position Overview The ServiceNow Analyst provides analysis and configuration support for the enterprise ServiceNow platform, with a focus on documenting requirements and implementing lighter‑weight changes to…
Service Desk Shift Supervisor
Position Overview The Service Desk Shift Supervisor oversees a service‑desk shift to ensure end users receive timely, high‑quality support for incidents and service requests. The role manages ticket queues, staff…
DevOps Engineer
The DevOps Engineer will be responsible for supporting and implementing DevOps capabilities to support a large web application development effort for a federal client. The candidate will ensure Continuous Integration…
Cloud Customer Support Specialist - Night Shift (VA)
We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments. This role combines technical troubleshooting with customer advocacy, serving as a…
Cloud Customer Support Engineer (VA)
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment…
Cloud Customer Support Engineer (MD)
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment…
Cloud Customer Support Engineer (GA)
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment…
Cloud Customer Support Engineer (WA)
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment…
IT Services Senior Manager/Cloud Computing Support Lead
The Cloud Computing Support Lead serves as the senior technical expert for enterprise cloud infrastructure and services that host mission‑critical workloads in a highly regulated environment. This role designs,…
Systems Analyst II/ITIL Specialist, Junior
The ITSM Functional Analyst specializes in IT service‑management processes and tooling, aligning workflows with ITIL best practices to improve service quality and consistency across the enterprise. This role analyzes,…