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Concept Plus, LLC
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3 jobs
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Concept Plus, LLC last month
User Support Specialist
RemoteNorth America
United States
About the role Concept Plus is seeking a User Support Specialist to provide Tier 1 and 2 user support and escalate Tier 3 issues for the Scrum team supporting the KDSS platform. Run calls for status updates. What…
Agile Atlassian Help Desk Jira Scrum +1 skills
CP
Concept Plus, LLC 3 months ago
Help Desk Specialist
RemoteNorth America
United States
About the role The Help Desk Specialist delivers Tier‑1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing guidance on system…
Help Desk ServiceNow
CP
Concept Plus, LLC 5 months ago
Call Center/Service Desk Lead
RemoteNorth AmericaLead
United States
About the role Concept Plus is seeking a Service Desk Lead to oversee daily operations of customer -facing IT and call center support services. This role ensures consistent, high-quality support for internal users and…
ITIL ITSM Microsoft 365 Okta Service Desk +1 skills