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Open positions
Customer Service Analyst 2-Support
Position Overview Romania - remote Requirements: Identity Protocols (SAML, OAuth 2.0, OIDC); Access Control; REST APIs; Automation; Cloud; Position Overview As an IC2 Technical Support Engineer specializing in OCI…
Customer Service Specialist
As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and…
Support Engineer 1
Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s).…
Manager, Support Engineering
Manages an Incident Response Center team responsible for coordinating the response to customer technology outages and service disruptions. Oversees shift operations, sets priorities, and balances staffing across…
Support Engineer 2
US Citizenship required and must be able to obtain Public Trust Clearance and/or any other clearances required by our client(s) Serves as a point of contact for customers, fielding inquiries via phone or electronic…
IT Support
Conducts end-to-end hardware installation and troubleshooting. Validates cabling, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing non-routine incidents…
Manager, Data Center Support Services
Manages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center…
Data Center Support Services Technician
Replaces and upgrades server components. Validates cabling, checking network environment build and connectivity is established, with limited supervision. Monitors and responds in ticketing environment, guiding less…
Senior Data Center Support Services Technician
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment,…
Supervisor, Customer Service
Manages a team on resolving incoming service requests and manages the operation of customer service delivery, serving as point of escalation for difficult customer inquiries. Monitors the incident management process…