First-level IT support / helpdesk role at a growing Managed Service Provider (MSP) in Weilheim, Germany. You handle and document 1st-level tickets, act as first point of contact for customers by phone, remote or email, troubleshoot typical user and system problems, and escalate to 2nd/3rd level. Core tech: Windows Client & Server, macOS, Microsoft 365 (Outlook, Exchange Online, Teams, OneDrive, Sh
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