100203 - Field Service Engineer

Who You Are

In this role as a CNC Field Service Engineer, you will be responsible for providing FANUC America Corporation with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.

This role will report to the Huntersville, North Carolina office, where you will provide support to customers primarily in South Carolina along with North Carolina and Eastern Virginia as needed, with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.

How It’s Done

• Provide maintenance and troubleshooting service for CNCs, servo, spindle drive and motor products on most encountered products and problems without assistance.
• Investigate customer complaints and perform analysis to determine the cause of the problem.
• Operate with consistent support of Supervisor/Manager
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers
• Report quality problems encountered to the appropriate manager.
• Control inventory as assigned
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork
• Improve level of knowledge through active participation in self-study, on-the-job training and company training
• Able to travel by airplane to customer locations or for training purposes/ meetings as needed
• Travel to customer sites, with overnight travel approximately 2 or 3 nights per month

What You Need

• High School Diploma or GED
• Proven technical capability
• Exposure to advanced engineering principles, practices, and techniques
• Ability to make assessments, adaptations, modifications, and repairs
• Ability to learn and retain new ideas in technologies and methodologies quickly and completely
• Must have or be able to obtain a valid driver’s license

What Would Be Even Better

• Associate’s or Bachelor’s Degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
• Minimum of 2 years in a technical customer focused/field service environment

It’s Your Move

At FANUC America, our commitment to People is at the heart of everything we do. We recognize and respect the unique contributions of every team member, and we believe in fostering an environment where careers can grow and thrive. Guided by our core values of Integrity, Dedication, and Excellence, we encourage you to explore new opportunities within our organization—whether that means expanding your skill set, stepping into a new challenge, or collaborating across departments.

Your experience and insights already make you a valued part of our team. If you're ready to take the next step, we invite you to apply for this position today. Good luck—and thank you for your continued dedication to FANUC America.

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans