26.148 EO Support and Compliance Manager
Description
- Job grade: Executive Officer
- Contract type: Permanent
- Business area: Disclosure Operational Services
- Type of role: Operational Delivery, Other
- Working pattern: Flexible working, Full-time, Part-time
- Number of jobs available: 1
Location
Initially, all DBS employees' contracts are office-based at one of our two sites. Employees can apply for remote or hybrid work from day one. If approved, the arrangement will start after six months for transfers from Home Office or after completing probation for new joiners. Requests will be considered based on business needs and role requirements. Informal hybrid working arrangements are also available from day one, subject to business needs and role requirements and will be discussed further following any job offer.
The post holder may be occasionally required to attend Shannon Court, Liverpool office, in accordance with the needs of the organisation
About the job
Job summary
The Relationship Management team has overall responsibility for the relationships that the DBS has with Registered Bodies (RBs) and Responsible Organisations (ROs). The Relationship Management team provide a stakeholder management and compliance function to RBs and ROs. |
Job description
The Support and Compliance Manager will:
- Build and maintain relationships with assigned RB, ROs and other stakeholders.
- Promote new and existing DBS products and services with RB, ROs and other stakeholders.
- Engage with RB, ROs and other stakeholders to obtain insight to support the development of DBS products, services and strategies.
- Support the onboarding of RB & ROs to electronic application platforms which will allow them to submit applications for DBS checks electronically.
- Support RBs & ROs in resolving issues with electronic application routes through First Line Support
- Where appropriate, gather demand forecasts and intelligence from assigned RB, ROs and other stakeholders for DBS products and services and monitor this to identify patterns and trends in stakeholder behaviour.
- Support the RB & RO compliance processes and continue to work with RBs & ROs to ensure improvements are seen and requirements are met.
Person specification
Essential:
Ability -
- Strong written and inter-personal communication skills
- Good working knowledge of Microsoft Word/Excel
Experience -
- Demonstrable experience of effective collaboration with internal stakeholders and managing relationships with multiple external stakeholders, balancing competing priorities, and achieving service improvements or compliance outcomes.
- Experience of handling complex stakeholder issues and resolving conflicts professionally.
- Experience of monitoring compliance against standards, requirements, or service agreements
- Experience of using customer relationship management (CRM) or case management systems to manage stakeholder interactions, records and actions.
Desirable:
Experience -
- Experience of working on Siebel
Technical -
- Understanding of legislation and obligations relating to Registered Bodies and Responsible Organisations and eligibility for DBS checks.
- Understanding of the DBS application process.
- Knowledge/understanding of the e-bulk and basic web-service electronic application routes
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Making Effective Decisions
- Delivering at Pace
Benefits
The DBS offers a number of excellent benefits for its employees. These can include:
- Generous annual leave entitlement
- Excellent maternity, paternity and adoption schemes (after a qualifying period)
- Commitment to the health and wellbeing of our employees
- Employee Assistance Programme
- Flexible working opportunities
- Eyecare voucher scheme
- Occupational Health Service including referrals for counselling and physiotherapy
- 24/7 Counselling and Wellbeing Service
- A Civil Service Pension with an employer contribution of 28.97%
The DBS vision and purpose is to make people safer by being a visible, trusted and influential organisation, providing an outstanding quality of service to all our customers and partners, where our people understand the important safeguarding contributions they make and feel proud to work here. To do this, the DBS is committed to being an employer that is able to attract, develop, retain and engage diverse talent that is representative of the communities we serve, and to be an organisation providing outstanding service to all our existing and new customers, who are diverse and have a range of different needs. We want all our staff to be able to bring their ‘whole self’ to work.
Further Information:
To view the DBS Recruitment and On-boarding Privacy Notice, please click the link below:
DBS Recruitment and On-boarding Privacy Notice - GOV.UK (www.gov.uk)
Things you need to know
Artificial intelligence
Selection process details
As part of the recruitment process the Disclosure & Barring Service will conduct a experience and behaviour based sift exercise and interview process.
To apply for this post, please provide a CV together with a suitability statement of no more than 500 words, outlining how your skills, experience and qualifications meet the requirements of the role, including all essential and desirable criteria, and the key responsibilities
In addition, you will be assessed on the following behaviours:
- Working Together
- Making Effective Decisions
- Delivering at Pace
The CV/suitability statement will be sifted first for all candidates. Candidates who achieve the pass mark for the CV/suitability statement will then progress to a further sift on the lead behaviour, Working Together. Candidates who meet the required benchmark at this stage may be progressed to a full sift, or progressed straight to interview. In the event of a high volume of applications, the hiring manager reserves the right to raise the benchmark at any stage throughout the process.
For candidates who are successful at the sifting stage, you will be invited to interview. The interview will consist of a panel-based interview. The aim of the panel interview will be to assess your ability to demonstrate the above 3 behaviours.
Interviews will take place onsite at Shannon Court, Liverpool.
The following timetable outlines indicative dates. Please note, these dates may be subject to change without prior notice.
Advert Closing Date: 9th November at 10.00am
The initial candidate sift is due to take place week commencing 9th November.
Interviews are due to take place week commencing 23rd November.
Whilst we will endeavour to provide some flexibility with regards to dates wherever possible, it is unlikely that we will be able to offer an alternative date once an appointment has been scheduled.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : DBS People Support Team
- Email : [email protected]
Recruitment team
- Email : [email protected]
Attachments
| DBS Job Description EO Support and Compliance Manager - Relationship Managment Opens in new window (pdf, 319kB) |
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