Account Director
Description
The Opportunity: Bring the rigour of a larger agency to a business where your contribution is visible. You will work directly with the President, shape how a major account operates and help a senior integrated team deliver strong client outcomes without unnecessary bureaucracy.
Responsibilities
Client Relationship & Account Leadership
- Act as the primary senior contact for key accounts, building long-term strategic client partnerships.
- Lead high-impact client presentations, briefings, and strategic campaign reviews.
- Drive account growth, identifying organic expansion and new revenue opportunities.
Campaign Strategy & Execution
- Oversee end-to-end execution of integrated retail, shopper, foodservice, and omnichannel campaigns.
- Translate client briefs into actionable strategic plans with measurable business outcomes.
- Collaborate cross-functionally with strategy, creative, studio, and media planning teams.
Operations, Budgeting & Team Management
- Manage account budgets, resource allocation, project scopes, and overall profitability.
- Supervise, mentor, and guide account managers and coordinators in daily project workflows.
- Ensure campaigns deliver on time, on budget, and against target KPIs.
Success in this Role:
First 30 days. Establish stakeholder, retailer/operator and approval maps; validate the brief pipeline and delivery boundaries; launch practical intake, workflow and commercial controls.
By 60 days. Embed the agreed Project workflow, portfolio calendar, resource plan and weekly time-and-cost review with project-management support.
By 90 days. Demonstrate controlled delivery, documented decisions and scope changes, reliable financial forecasts and an improvement plan based on actual workload and client feedback. Establish trusted working relationships with key client stakeholders and present an initial account-health and improvement plan based on client feedback, workload and delivery data.
Requirements & Qualifications:
- Experience: 8+ years of agency account management experience leading integrated shopper, retail, or CPG marketing programs.
- Industry Domain: Proven knowledge of the retail, CPG, and foodservice landscapes.
- Omnichannel Expertise: Hands-on familiarity with retail media, digital activations, in-store/on-premises marketing, and e-commerce strategies.
- Leadership: Track record of managing cross-functional team workflows and client budgets.
- Communication: Exceptional presentation, negotiation, and client-facing communication skills.
- Familiarity with local regulatory considerations, category approval processes, and Quebec-market/French-adaptation requirements (French capability is an asset).
Skills
As published by lever
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website