Account Manager

CodeIT is a software development company with 20 years of experience, working with clients in the US and Europe.We are growing our client portfolio and want to take account management to the next level. We are looking for an Account Manager who will shape how we work with our clients.

Requirements:

• 3+ years in account management or client success in an IT services company (outsourcing, outstaffing, custom development);

• Experience building or improving an account management process: client segmentation, regular check-ins, health monitoring, account plans;

• Proven results in client retention and account growth (renewals, upsell, expansion), backed by numbers;

• Fluent spoken and written English (B2+ or higher) and confident communication with clients from the US and Europe;

• Ability to work closely with delivery teams and understand software development processes;

• Experience with CRM systems and account metrics.

Would be a plus:

• Experience setting up account management from scratch;

• Experience with BI, data analytics or automation projects;

• Practical use of AI tools in client work.

Responsibilities:

• Design and implement the account management process across our client portfolio;

• Own relationships with assigned clients and keep regular contact at management level;

• Monitor client satisfaction and account health, and prevent churn;

• Identify opportunities for upsell and expansion together with the sales team;

• Work with delivery teams to keep projects aligned with client expectations;

• Track and report account metrics (retention, revenue per account, client feedback).