Account Manager

What We Need
Corpay is currently looking to hire an Account Manager within our Corpay division. This position falls under our Corpay line of business and is in Richmond, VA. In this role, you will serve as the primary client-services contact for an assigned portfolio, supporting retention, client satisfaction, issue resolution, and effective use of Corpay products and services. A strong level of technical knowledge and the ability to travel to client sites as needed are required. You will report directly to the hiring manager and regularly collaborate with other departments and teams.
How We Work
As an Account Manager, Corpay will set you up for success by providing:

Assigned workspace in the Richmond office
Schedule: Monday through Friday, 11:30 a.m. to 8:00 p.m. EST, to support client needs across the West Coast
Company-issued equipment
Formal, hands-on training

Role Responsibilities
The responsibilities of the role will include:

Serving as the primary point of contact for day-to-day account support, problem resolution, technical clarification, research, and analysis
Responding to inbound emails, faxes, phone calls, and Salesforce cases
Developing and executing client-service delivery strategies aligned with client needs, contract specifications, and cost components
Conducting regularly scheduled calls and presentations to review business performance, provide training, and deliver education
Making decisions regarding the setup and support of assigned clients
Preparing and presenting proactive solutions to retain client relationships
Monitoring customer feedback to identify service-level issues and revenue-growth opportunities within the client base
Collaborating effectively with internal departments to support the customer base
Troubleshooting client-raised service issues to determine whether they relate to systems, training, or client configuration

Qualifications & Skills

Bringing one plus years’ experience in Account Management.
Demonstrating the ability to manage time effectively and work independently without direct supervision
Possessing excellent organization, telephone etiquette, verbal and written communication, and customer-service skills
Reacting quickly and decisively to resolve customer issues
Working calmly in a fast-paced team environment while effectively managing multiple projects
Demonstrating a self-driven commitment to professional development, performance improvement, and maximizing available tools
Demonstrating leadership that encourages collaboration, process automation, and effective use of systems
Contributing to the development and testing of processes and procedures that enhance the user experience
Acting as a change agent, as appropriate

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Pay Transparency
The expected salary range for this position is 55,000 – 60,000, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.