Account Manager, VaaS (Vault-as-a-Service)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re looking for an Account Manager, VaaS who will run a large book of smaller and newer Vault-as-a-Service (VaaS) partners. You'll get them to live fast on a standard playbook, keep them healthy and spot the ones ready to grow. You're accountable for each account's revenue and retention.

What VaaS is:

PSA Vault stores graded cards for their owners. Vault-as-a-Service (VaaS) lets other companies build on it. Marketplaces, live-commerce apps, pack and break platforms, games and fantasy apps, fintechs and retailers use our APIs to store cards, transfer ownership between their customers and ship cards to a customer's door. They get vaulting and fulfillment without building a warehouse. The program went live in 2026, and new partners signed most weeks.

Your book:

You'll manage smaller partners on our standard rate card, plus new partners until they scale, across every part of the hobby. Expect many accounts, a light touch on each and repeatable launches. Your starting book is set when you join and rebalanced each quarter.

You’ll report to the General Manager, VaaS. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

• Fast, standard launches. Take each account from BD at signature, run the handoff and get the partner live on our standard onboarding playbook with as little custom work as possible.
• Onboarding playbook. Improve the onboarding playbook, self-serve materials and partner documentation as you go, so launches take less time.
• Revenue and renewals. Own revenue, renewals and expansion for your book within our standard pricing. Keep a health score for every partner.
• Contract terms. Know each account's pricing, minimums and SLAs, and hold both sides to them.
• Forecasting. Flag partner launches and campaigns to Vault Operations early, with a volume estimate.
• Escalations. Own the partner side of every issue: triage, updates and the SLA clock. Vault Operations, Product and Support fix the problem; you make sure it gets fixed and keep the partner informed.
• Moving accounts up. When a partner outgrows the standard tier, hand it to a Senior AM with an account plan.
• Coverage. Cover the Senior AMs' accounts during absences and peak periods.

What you won't own:

• Prospecting and closing new partners. BD does that.
• Billing and collections. Finance runs them; you own invoice accuracy and step in when an account falls behind.
• Fixing operational issues. Vault Operations does; you own the partner side.
• Custom deals. Anything outside standard terms goes to a Senior AM or the GM.

Your first 90 days:

• Days 1–30: learn the vault end to end (intake, imaging, ownership transfer, withdrawal, claims). Shadow the Senior AMs. Take over your book with a handoff on every account.
• Days 31–60: launch your first partners on the standard playbook. Put a health score on every account.
• Days 61–90: ship one improvement to the playbook or partner docs that cuts launch time. Flag the first accounts ready to move up a tier.

What a typical week looks like:

• Kickoffs and launch check-ins with new partners
• Answering partner questions in Slack and email, and routing issues to the right team
• Health-score review across your book
• Account notes in the CRM and a weekly update to the GM

How we'll measure success:

• Partners launched per quarter, and time from signature to first revenue
• Net and gross revenue retention for your book
• Accounts moved up a tier
• Overdue receivables

Who you'll work with:

Senior Account Managers, Business Development, VaaS Product & Engineering, Vault Operations, PSA Offers and Finance.

Who You Are:

Required Qualifications:

• 3–5 years in account management, customer success, partner operations or SaaS onboarding
• Experience running a high-volume book of B2B accounts (dozens at once)
• A clear writer who's comfortable with technical documentation and basic API concepts
• An eye for early signs that a partner is ready to grow or likely to leave
• You're skilled with AI tools (Claude, ChatGPT or similar) and use them to get more done: research an account, analyze usage data, draft a partner update. You don't outsource the thinking. You check the output, make the call yourself, and never send AI-generated work you haven't read, fixed and would put your name on.

Preferred Qualifications:

• Experience in marketplaces, logistics or collectibles
• Interest in the hobby and how collectors buy, sell and hold

Why join now:

VaaS is a new program, and the account team is growing. You'll own the onboarding playbook that every new partner goes through. As you learn the business, you can take on larger accounts.

Salary Range:

The salary range for this position is $90,000-$127,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

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We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

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For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact [email protected].