ACCOUNTS RECEIVABLE
Posted
Description
ACCOUNT RECEIVABLE CLERK |
Job Description |
Job Summary |
| We are looking for a reliable and detail-oriented Accounts Receivable Clerk to support our hotel accounting team. This is a hands-on role focused on billing, payment posting, and reconciliations, working closely with the Credit Manager, as well as Front Desk, Reservations, Sales, and Catering teams to ensure accounts are accurate and up to date. |
| The AR Clerk supports group and event billing, prepares proformas and invoices, posts payments including wires, assists with tax-exempt reconciliations, catering postings, and chargeback documentation, and helps keep accounts clean and organized for month-end close. The role also includes reviewing Front Desk incentive reports for accuracy and supporting incentive reconciliations in accordance with established programs and approvals. |
| This position is ideal for someone with hospitality accounting experience who is organized, proactive, and comfortable working in a fast-paced hotel environment. |
| Job Duties |
| Prepare and issue accurate invoices for: |
| Guest and city ledger accounts |
| Direct bill and corporate accounts |
| Group and event billing |
| Third-party partners, including OTAs such as Expedia and other contracted partners |
| Prepare proformas, preliminary invoices, and final invoices for groups and events. |
| Post payments received via credit cards, wire transfers, ACH, and checks. |
| Assist with wire transfer identification and wire reconciliations. |
| Perform reconciliations for: |
| Guest and direct bill accounts |
| Group master accounts |
| OTA and partner billings |
| Resort pass and amenity-related accounts |
| Perform tax-exempt reconciliations, ensuring proper documentation is on file and charges are posted correctly. |
| Post and reconcile catering and event charges, including food & beverage, service charges, and applicable taxes, in accordance with BEOs and contracts. |
| Respond to guest, Front Desk, Reservations, and internal billing inquiries in a timely and professional manner. |
| Research and assist in resolving billing discrepancies in coordination with Front Desk, Reservations, Sales, and Catering teams. |
| Assist with tracking and documentation of credit card chargebacks and payment disputes. |
| Maintain organized and accurate accounting records, invoices, contracts, tax-exempt certificates, and audit support documentation. |
| Support month-end Accounts Receivable reconciliations and closing activities. |
| Follow established accounting procedures, internal controls, and company policies. |
| Perform other accounting-related duties as assigned. |
| Qualifications |
| High school diploma or equivalent. |
| Two (2) or more years of experience in hospitality accounting, with exposure to Accounts Receivable functions. |
| Prior experience working with or supporting Income Audit and/or Night Audit operations. |
| Working knowledge of hotel systems including OPERA PMS and MICROS (or similar hospitality systems). |
| Proficiency with computer software, including: |
| Microsoft Excel |
| Microsoft Word |
| Email and basic accounting applications |
| Strong written and verbal communication skills with the ability to interact professionally with guests, internal departments, and external partners. |
| Excellent attention to detail, accuracy, and organizational skills. |
| Ability to manage multiple tasks and meet deadlines in a fast-paced hospitality environment. |
| Ability to work a flexible schedule, including weekends and holidays, as required by hotel operations. |
| Ability to maintain confidentiality and follow established accounting procedures and internal controls. |
| Strong work ethic, reliability, and team-oriented attitude. |
| General |
| Promotes and applies teamwork skills at all times |
| Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance |
| Is polite, friendly, and helpful to guests, management and fellow employees |
| Executes emergency procedures in accordance with hotel standards |
| Complies with required safety regulations and procedures |
| Attends appropriate hotel meetings and training sessions |
| Maintains cleanliness and excellent condition of equipment and work area |
| Complies with hotel standards, policies and rules |
| Recycles whenever possible |
| Remains current with hotel information and changes |
| Complies with hotel uniform and grooming standards |