Accounts Receivable Specialist II

About the role:

The Accounts Receivable Specialist II serves as a key link between our entry-level AR Clerks and the AR Manager, supporting the day-to-day operations of the collections and cash application team. Reporting directly to the Accounts Receivable Manager, you will oversee the work of AR Clerks, assist in executing collections and payment application processes, and help drive accuracy, efficiency, and process improvements across the Accounts Receivable function.

In this role, your responsibilities will be:

• Monitor accounts receivable aging reports on a regular basis; coordinate with the invoicing team to follow up on past-due accounts, prioritize collection efforts, and escalate unresolved issues to the AR Manager.
• Oversee and review the accuracy of payment application ensuring payments, credits, and adjustments are posted correctly and in a timely manner.
• Assist in the preparation of borrowing base calculations and cash application reconciliations as directed by the AR Manager.
• Coordinate with customers and internal teams to resolve payment disputes, short pays, and unapplied cash; maintain clear documentation of account activity.
• Help identify workflow inefficiencies and contribute to the development and updating of Standard Operating Procedures (SOPs); collaborate with the AR Manager on process improvement initiatives.
• Serve as a day-to-day resource for AR Clerks on collections and payment application questions and customer account inquiries; escalate complex issues to the AR Manager as appropriate.