Accounts Receivable Supervisor

Job Summary:

This is more than a collections role. You will own the full accounts receivable lifecycle for Helios Hydraulics Americas across multiple legal entities and ERP systems. You will lead the AR team, improve working-capital visibility, strengthen controls, and partner with Sales, Customer Service, and Finance to resolve issues and deliver better customer experience.

Why this role stands out: high visibility with finance leadership, meaningful ownership across a complex multi-entity environment, and the opportunity to modernize AR processes and develop a team.

Supervisory Responsibilities:

• Coach, develop, and support the AR team while setting clear priorities and service expectations.
• Create accountability through meaningful performance measures, operating routines, and timely follow-through.
• Build a collaborative, solutions-focused culture that balances operational discipline with strong customer relationships.
• Develop and maintain practical AR policies, procedures, and training documentation.

Duties/Responsibilities:

• Lead daily AR operations, including invoicing, cash application for checks, ACH, wires, and credit cards, and customer account maintenance.
• Drive the collections strategy through proactive outreach, payment arrangements, dispute resolution, escalation, and third-party collections when appropriate.
• Analyze aging, past-due trends, credit exposure, and collection activity; provide clear insights and recommendations to finance leadership.
• Prepare weekly cash forecasts and strengthen visibility into expected customer receipts.
• Review billing registers and customer transactions for accuracy, completeness, and appropriate accounting treatment.
• Own customer credit processes, including credit reviews, limits, account setup, and communication of payment terms.
• Reconcile the AR subledger to the general ledger, including intercompany activity, and support month-end, quarter-end, and year-end close.
• Maintain strong internal controls, audit-ready documentation, and responsive support for internal and external audit requests.
• Partner with Sales, Customer Service, and Finance to resolve deductions, short pays, billing questions, and other customer account issues.
• Identify and implement process, reporting, and automation improvements that increase accuracy, efficiency, and customer satisfaction.