Accounts Receivable Technician

• Reconciliation Specialist: You reconcile customer accounts, payments, invoices, credit notes, and outstanding balances, investigating and resolving discrepancies to ensure accurate financial records.

• AR Cycle Contributor: You support the entire accounts receivable cycle, from invoicing and payment application to account adjustments and maintaining complete, reliable records.

• Ledger Guardian: You review transactions, identify posting errors, investigate historical balances, and ensure the AR subledger is accurate and reconciles with the general ledger.

• Closing Contributor: You prepare reconciliations, supporting schedules, and documentation to ensure accurate and timely month-end and year-end closing.

• Problem Solver: You dig into billing discrepancies, unapplied payments, duplicate transactions, and account irregularities to identify root causes and implement practical solutions.

• Data Quality Champion: You maintain accurate customer records, payment terms, and financial information in NetSuite, helping strengthen the reliability of our accounting data.

• Reporting Analyst: You prepare AR aging reports, account analyses, and financial reports that provide the AR Team Lead and Finance leadership with reliable insights.

• Process Optimizer: You identify opportunities to streamline workflows, strengthen internal controls, improve documentation, and reduce manual corrections.

• Cross-Team Partner: You collaborate with Agents, Talent Management, Operations, and Finance to clarify transactions, resolve accounting issues, and keep information flowing smoothly across teams.

• Collections Ally: You provide accurate account information, reconciliations, and transaction research to support collections efforts, while escalating complex customer matters to the AR Team Lead.

• 3–5 years of experience in accounts receivable, accounting operations, or a similar accounting-focused role;

• A diploma or degree in accounting, finance or a related field;

• Understanding of accounting principles and the full accounts receivable cycle;

• Strong experience with account reconciliations, payment applications, transaction reviews, and discrepancy resolution;

• Excellent analytical skills and attention to detail, with the ability to investigate complex transactions independently;

• Proficiency with accounting systems or ERPs; NetSuite experience is a strong asset;

• Strong Excel skills and comfort working with large volumes of financial data;

• Excellent organizational skills, autonomy, resourcefulness, and the ability to manage competing priorities;

• A collaborative approach and strong communication skills when working with internal teams and external contacts;

• Professional fluency in English; French is a strong asset for our Montreal office;

• Experience in a talent agency, entertainment, media, advertising, creative or similar industry is an asset.

• At Dulcedo, we look for more than just a CV - we look for energy.

• You’re known for your initiative, curiosity, and genuine drive to make things happen.

• Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.

• You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.

• You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.

• In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.

• Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!

• 12 Monthly Personal Days : One extra day off every month to recharge and relax

• Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.

• Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?

• Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.

• Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.

• Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.

• Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.

• The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.

As an equal opportunity employer, we are committed to making sure everyone feels included, supported, and valued. Should you require any accommodations during the application process, please write to [email protected] and we will adjust the process to your needs.