Administrative Specialist III
Posted Updated
Description
- Performs secretarial and clerical duties associated with the Financial Aid office, including acknowledging and greeting all students and visitors, answering a multi-line telephone, managing and directing students and phone traffic.
- Maintains the security and confidentiality of all records in accordance with FERPA.
- Monitors and controls the wait time of students and other visitors through the check-in system.
- Helping students navigate financial aid portals or complete forms.
- Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able.
- Responding to student inquiries and directing them to appropriate resources.
- Monitor the Financial Aid email account and respond to all inquiries.
- Perform related/other duties as required