Administrator

We are inviting applications for a following 24 hours a week, permanent position:

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IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

Administrator

National Mobility Centre, Clane

The role of this position is to administer the processing of Disabled Parking Permits in the National Mobility Centre in Clane.

Liaison

Liaison will be required with internal IWA staff and Management and also external stakeholders e.g. GP’s and people applying for parking permits for themselves and family members.

Main Duties and Responsibilities

Administer issuing of parking permits

Answer incoming telephone calls and respond to customer enquiries professionally.

Maintain customer records and update databases.

Handle customer queries and issues, ensuring satisfactory resolution.

Reconciliation of monies received for parking permits.

Maintain accurate records of customer interactions.

Liaise with GP’s and permit applicants

Undergo training as requested by Parking Permit Manager

Provide advice to general public on Disabled motoring issues

Carry out duties as directed by Office Manager, Mobility Centre

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PERSON SPECIFICATION

Training, Experience and Qualifications

Be highly competent on CRM

Ability to work in a small team in a challenging environment

Excellent interpersonal and communication skills.

Demonstrated experience in customer care and administration.

Professional and friendly telephone manner.

Strong attention to detail.

Ability to remain calm under pressure.

Excellent IT skills including Word, Excel, and Outlook.

Experience managing confidential information.

Knowledge and Skills

Excellent customer service skills.

Some knowledge of the disability sector would be an advantage

Behaviours

Maintain calm in challenging situations.

Be solution focussed.

Be of good character

Competencies

Planning and Organising

Communicating and Influencing

Adaptability Drive and Resilience

Remuneration & Benefits

Annual salary range from €18,165.15 to €28,302.80 DOE

Pension Scheme Available

Excellent working conditions

25 days annual leave pro- rata

Training and Development opportunities

Employee Assistance Services

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The closing date for the applications is Tuesday 24th November 2026

Please note - ACADEMIC AND/OR PROFESSIONAL QUALIFICATIONS: -Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.