Affiliate Operations Coordinator (HR and Administrative Coordinator) - Bronx (30544)

Physician Affiliate Group of New York, P.C. (PAGNY), a multispecialty medical practice group, staffs several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY’s corporate staff provides administrative, practice management, and human resources services in support of its nearly 4,000 clinical providers.

The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

The Affiliate Operations Coordinator is responsible for all aspects of administrative support, maintaining accurate and compliant employee files, and ensuring personnel documentation meets established organizational standards. The Coordinator supports the site Affiliate Operations Officer and serves as a backup resource for the Human Resources team. Additionally, the Coordinator serves as a primary point of contact for routine employee questions and concerns, providing guidance, facilitating resolution, and escalating matters as appropriate. The position serves as a key point of contact for employees and supports the effective delivery of Human Resources services at the affiliate site.

Opportunity Details:

• Serve as the first point of contact and greet PAGNY employees in the Human Resources suite by providing a welcoming, professional, and service-oriented experience. Respond to initial questions and inquiries, providing general HR information and directing employee inquiries to the appropriate HR area specialist, including benefits, on-boarding, payroll, employee relations, and leave administration. Partner with the Affiliate Operations Specialist accordingly.

• Answer incoming telephone calls on the Human Resources main phone line, respond to general inquiries, and route calls to the appropriate HR area specialist, including benefits, on-boarding, payroll, employee relations, and leave administration. Partner with the Affiliate Operations Specialist accordingly.

• Assists Human Resources team with on-boarding, continuing medical education (CME) credits tracking, and other related transactions, ensuring all required documents are uploaded to the HRIS system for employee personnel files.

• Execute frequent and ongoing employee file audits, focusing on identifying and following up on any missing documents and expired certifications and/or licenses. Assists with scheduled and unscheduled audits.

• Manages compliance with mandatory and non-mandatory training, performance assessments, professional licensure, aptitude exams, etc.

• Maintains detailed calendars for site Affiliate Officer and/or Human Resources team. Prioritizes meeting requests and logistics. Assist Affiliate Officer with administrative tasks as required.

• Support on-site leadership with administrative tasks as required, including attend meetings, take meeting minutes, preparing correspondence and financial reports.

• Oversee conference room scheduling, related catering orders and supplies for special events.

• Operates and maintains standard office inventory for all supplies. Reports any malfunctioning equipment, maintenance and housekeeping issues to site leader, hospital vendors, or building management/facilities. Notify staff when required.

• Receives deliveries, sorts and distribute incoming mail and organizes outgoing courier deliveries and documents.

• Prepares, review and submit accurate invoices and expense reports timely.

• Perform other miscellaneous duties as assigned.