Affiliate Operations Specialist (Human Resources) - Bronx (30188)

Physician Affiliate Group of New York, P.C. (PAGNY), has an opportunity in the Bronx for an Affiliate Operations Specialist (Human Resources). PAGNY is a multispecialty medical practice group, staffing several municipal hospitals and clinics within New York City through an affiliation agreement with NYC Health + Hospitals. PAGNY’s Corporate staff provides administrative, practice management, and human resources services in support of its more than 4,000 clinical providers.

The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff.

NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay.

The Affiliate Operations Specialist provides day-to-day operational and human resources support to the PAGNY affiliate office, providers, and staff. Serving as a primary point of contact for routine employee questions and concerns, this position helps ensure responsive service, effective communication, accurate employee records, and timely completion of onboarding and other HR processes. The Specialist coordinates with recruiting, hiring managers, credentialing, and internal stakeholders to support new hires and maintain required documentation in HRIS and other tracking systems. The role also supports compliance with applicable organizational, regulatory, and accreditation requirements.

Opportunity Details:

• Coordinates and tracks required employee training, continuing education, annual health assessments, performance evaluations, and other compliance activities. Follows up on outstanding items and maintains accurate records to support applicable organizational, regulatory, and accreditation requirements, including those of The Joint Commission and the New York State Department of Health, as applicable.

• Coordinates onboarding and credentialing activities for new providers in partnership with recruiting specialists, hiring managers, the Medical Staff Office, and other relevant departments. Tracks each new hire’s progress, communicates outstanding requirements, and ensures that completed onboarding documents and post-hire information are accurately recorded in HRIS, personnel files, credentialing records, and designated trackers.
• Builds positive working relationships with providers and staff through timely communication, periodic check-ins, and proactive follow-up. Keeps employees informed about relevant processes, resources, and next steps, and helps ensure questions are directed to the appropriate resource.
• Coordinates and facilitates recurring new-hire orientation and related onboarding activities. Provides practical guidance on routine processes, including timesheet submission, benefits, continuing medical education (CME), payroll inquiries, and holiday calendars, referring questions to the appropriate department when needed.
• Processes HRIS transactions and employee record changes accurately and within established timelines. Reviews requests for completeness, maintains appropriate documentation, and follows up with relevant personnel. Coordinates with corporate and NYC Health + Hospitals (H+H) approvers on escalated or pending items, as applicable.
• Coordinates the administrative offboarding process for separating employees and providers, including processing separation documentation, updating HRIS and employee records, and tracking completion of required offboarding activities in collaboration with HR leadership and relevant internal departments.
• Develops and maintains effective working relationships with site leadership, the Medical Staff Office (MSO), Occupational Health Services (OHS), H+H Human Resources partners, Chiefs and Chairs, and other internal stakeholders. Participates in site committee meetings as needed and follows through on assigned action items.
• Responds to routine human resources and labor relations inquiries regarding policies, procedures, and applicable collective bargaining agreements. Recognizes matters requiring additional review and promptly refers complex, sensitive, or high-risk concerns to the appropriate Labor Relations, Employee Relations, or HR representative.
• Maintains the confidentiality and security of employee and provider information and handles records in accordance with applicable policies and procedures.
• Performs other related duties as assigned.