Airline Customer Service Agent - San Jose International Airport
Description
Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.
Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.
For over 30 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.
RESPONSIBILITIES
- Assisting passengers at check-in counters, gates, and arrival areas
- Verifying travel documents and complying with airline and TSA protocols
- Making clear announcements and providing directions
- Supporting boarding, baggage assistance, and special service needs
- Collaborating with airline teams and fellow agents to ensure smooth operations
- Delivering excellent customer service under pressure in a dynamic terminal setting
- This position will also assist in transferring disabled or paralyzed passengers in wheelchairs between the front curb, front counter, onto the aircraft and to baggage claim as needed.
Requirements
- Ability to follow instructions and established procedures
- Compliance with all airport and company regulations and procedures
- Compliance with all required safety procedures
- Ability to perform the essential functions of the position
- Ability to complete assigned duties accurately and within required timelines
- Ability to maintain established quality standards
- Minimum availability of five (4) days per week, including weekends and holidays
Schedule
Required December/January Availability
Candidates must be available to work all scheduled shifts on the following dates:
- December 18, 20, 23, 25, 27, and 30
- January 1 and 3
January 4 through March 2: No SJC shifts are scheduled during this period. Shifts may be available at SFO.
March 3 onward: The regular schedule will be 3 to 5 days per week:
Shift Time
Approximately 4-hour shifts
Shifts will fall within the 6:50 AM–12:00 PM window
Exact start and end times will depend on flight schedules
Airline Training
- Must attend four (4) days of 8-hour training during the week of December 7
- Location: SFO
Candidates must be available to complete all required training applicable to their assignment.
Benefits
- Hourly Pay Rate: $21.25 per hour
- Medical, dental, and vision benefits
- 401k
- Paid Time Off
- Uniform
- Parking discount
- Paid Training
- Referral Bonus
- Cell phone plan reimbursement
Skills
As published by workable · 16 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- Were you referred by PA or SAS current Employee? If yes, please provide their name.
Pick from a list (15)
- Are you available to work weekdays, weekends and holidays?
- Please rate your compute skill level:
- Are you available to attend 5 days of computer training?
- Are you Fluent in English verbal and written?
- Are you a U.S. Citizen or an active Green Card Holder?
- What gender do you identify as?
- Are you a protected veteran?
- Which languages are you capable of speaking fluently or at an advanced level? (Check all that apply)
- Do you have reliable transportation to and from the job site?
- Have you previously been employed by Pacific Aviation?
- This role requires assisting passengers with wheelchair services, luggage handling, and providing directions or general information. Are you comfortable performing these tasks?
- This job requires standing and walking for extended periods and lifting heavy luggage (up to 70 lbs.). Are you physically able to perform these duties?
- By checking "Yes", I acknowledge that I have read and understood all questions asked on this application and that my answers are true and correct.
- I authorize my previous employers and schools that I have attended to disclose to Pacific Aviation Corporation such information about me as Pacific Aviation may request.
- If selected for this position, the onboarding date is Noverber 7, 2026 and the start date is in December 2026 based on operational needs. Does this time frame work for you?