Analyst - QA

• Conduct internal quality audits, reviews, and monitoring activities to evaluate compliance with established quality standards, project metrics, policies, procedures, and contractual requirements.
• Analyze operational performance data and quality assurance reports to identify trends, recurring issues, performance gaps, and opportunities for improvement.
• Develop routine and ad hoc performance reports, interpret findings, and provide actionable recommendations to support operational decision-making.
• Investigate quality issues and potential root causes, then develop, implement, and monitor corrective action plans to improve performance and prevent recurring problems.
• Collaborate with operational leadership and cross-functional teams to develop new procedures and update existing processes when business requirements or operational practices change.
• Monitor project performance and compliance with contractual obligations using relevant systems, applications, and quality monitoring tools.
• Support the development, maintenance, and continuous improvement of quality assurance processes, reporting frameworks, and performance management practices.
• Assist in creating and updating knowledge management resources, quick reference guides, matrices, charts, workflows, and other staff support materials.
• Work closely with training teams and operational staff to reinforce quality standards, address performance gaps, and support the achievement of program objectives.
• Evaluate the effectiveness of quality improvement initiatives and key operational changes, using data-driven insights to measure results and identify further opportunities for enhancement.
• Document audit findings, communicate quality concerns, and provide constructive feedback and recommendations to relevant stakeholders.
• Perform additional duties as assigned to support operational quality, compliance, and overall project success.

Requirements

• Bachelor's degree in a relevant field and at least three years of related professional experience, or an equivalent combination of education and experience.
• At least three years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.
• Demonstrated experience conducting audits, quality reviews, and monitoring activities to assess compliance with quality standards, internal policies, procedures, and contractual obligations.
• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify performance trends, assess gaps, investigate root causes, and develop practical recommendations.
• Experience preparing, analyzing, and presenting routine and ad hoc performance reports to support business decisions and continuous improvement initiatives.
• Proven ability to develop, implement, and track corrective action plans to resolve quality issues and improve operational outcomes.
• Strong understanding of quality assurance processes, performance monitoring methodologies, compliance requirements, and process improvement practices.
• Excellent attention to detail, with the ability to identify discrepancies, procedural weaknesses, compliance risks, and quality issues while maintaining accuracy and consistency.
• Effective written and verbal communication skills, including the ability to document findings clearly, provide constructive feedback, and communicate recommendations to stakeholders at different organizational levels.
• Demonstrated ability to collaborate with operational teams, leadership, trainers, and other cross-functional partners to implement quality initiatives and improve processes.
• Strong organizational and time-management skills, with the ability to manage competing priorities, meet deadlines, and maintain high-quality work in a fast-paced environment.
• Proficiency in using relevant software applications and systems to monitor performance, analyze data, and prepare reports.
• Must be a U.S. citizen and able to pass a federal background check.
• Must be able to work remotely with a private, suitable workspace and reliable power supply.
• Must have an internet connection with a minimum download speed of 25 Mbps, or 50 Mbps when sharing connectivity, an upload speed of at least 5 Mbps, and an Ethernet connection to the home router using a Category 5 or 6 cable.
• Must be able to meet all applicable remote-work, equipment, and security requirements.

Benefits

• Competitive annual salary: $59,100–$68,000, depending on relevant experience, qualifications, work location, and other applicable compensation factors.
• Fully remote work: The flexibility to perform your responsibilities from home within the United States.
• Equipment provided: Work equipment supplied, subject to applicable remote-work requirements.
• Healthcare coverage: Access to health insurance benefits.
• Insurance protection: Life and disability insurance coverage.
• Retirement savings: Access to a retirement savings plan.
• Paid time off: Paid holidays and paid leave.
• Additional compensation opportunities: Potential eligibility for short-term or long-term incentives and program-specific awards, where applicable.
• Professional development: The opportunity to strengthen your expertise in quality assurance, compliance monitoring, performance analysis, and continuous improvement.
• Meaningful impact: The chance to contribute to operational excellence, strengthen quality standards, and support effective service delivery.
• Important employment condition: The position is contingent upon contract award. Employment and benefits are subject to applicable program terms and company policies.