Application Support Specialist

# Application Support / Tech Support ## Company Overview *Company details are not specified.* ## Job Summary We are seeking an **Application Support / Tech Support** personnel with strong L1 & L2 troubleshooting skills for both **Windows** and **Mac** operating systems. The ideal candidate will possess excellent English communication abilities and have experience in providing voice support. Experience or understanding of the **financial domain** and familiarity with accounting software applications is essential for this role. ## Responsibilities - Provide expert-level support for accounting software applications on **MacOS** and **Windows** platforms in a BPO/KPO/Tech Support environment. - Troubleshoot and resolve user-reported issues promptly and efficiently. - Identify and address bugs, manage the installation and uninstallation of software, and resolve accounting issues related to the **Mac** or **Windows** systems. - Utilize system troubleshooting steps to find **Windows** or **Mac** logs as necessary. - Create and update escalation logs and training documentation for both **MacOS** and **Windows** users. - Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications. - Escalate issues to the development team when necessary and follow up on resolutions. ## Qualifications - Proven experience in supporting accounting software applications. - Strong L1 & L2 troubleshooting skills for **Windows** and **Mac**. - Excellent English communication skills. - Familiarity with system troubleshooting and log identification processes. - Preferred: Graduation in Commerce or relevant experience. ## Preferred Skills - Understanding or experience in the **Finance sector**. - Previous experience providing voice support in a technical capacity. ## Experience - Relevant experience in technical support for accounting applications or similar roles. ## Environment - Remote/Hybrid work setting. - Working hours: US **EST hours** from 6:30 PM to 3:30 AM. ## Salary *Salary details are not specified.* ## Growth Opportunities *Career advancement opportunities within the company are not specified.* ## Benefits *Details regarding offered benefits are not provided.*