Applications Systems & IT Consultant - IPS

The Applications Systems & IT Consultant performs senior-level professional work as CTAS's primary IT administrator, with responsibility for enterprise IT administration, application support, and application maintenance and development. The position independently manages technology systems, diagnoses complex issues across infrastructure and applications, evaluates technical alternatives, and implements solutions to improve reliability, security, and functionality. The consultant coordinates with OIT and vendors, supports application implementations and data migrations, and provides advanced technical consultation and training to CTAS employees and county government customers throughout Tennessee.

Enterprise IT Administration and Support

• Lead the administration, configuration, deployment, maintenance, and troubleshooting of CTAS technology systems, serving as the organization's primary IT administrator and technical resource for resolving complex issues.
• Independently administer Microsoft Intune, Active Directory, Microsoft Entra ID, user accounts, access permissions, device management, and related enterprise services.
• Oversee the ongoing operation of servers, networks, backups, updates, security, and related infrastructure; diagnose complex issues and implement solutions to maintain system reliability.
• Provide advanced technical consultation and support to CTAS employees by phone, email, remote support, and in person, taking ownership of difficult issues through resolution.
• Develop and maintain technical documentation for systems, equipment, configurations, complex troubleshooting, and administrative procedures.
• Serve as CTAS's lead technical contact with OIT, vendors, and other technology partners, coordinating resolution of complex technology issues.

Application Administration and User Support

• Serve as the primary administrator and lead technical support resource for the Highway Resource Management System (HRMS) and other CTAS applications.
• Independently analyze, diagnose, and resolve complex application, data, access, configuration, and user issues, identifying root causes and appropriate corrective actions.
• Lead the technical aspects of application onboarding, configuration, user access, implementation, and legacy data migration, resolving issues that arise during deployment.
• Provide advanced application consultation, technical support, and training to CTAS employees and county government users.
• Develop and maintain user documentation, training materials, and support procedures for application administration and complex issue resolution.
• Travel throughout Tennessee as needed to lead technical implementation assistance and provide advanced application support and training.

Application Maintenance and Development

• Independently maintain, test, deploy, troubleshoot, and enhance existing web-based applications, applying technical judgment to complex issues.
• Analyze and modify existing application code and data structures to identify root causes, resolve complex problems, and improve system functionality.
• Lead the technical maintenance and enhancement of HRMS, the CTAS Data Application Suite, and other CTAS applications, independently evaluating issues, determining solutions, and implementing improvements.
• Design and develop application features, reports, dashboards, queries, and other tools by evaluating organizational and customer requirements.
• Independently evaluate application changes, document technical decisions, coordinate releases, and resolve issues identified after deployment.
• Apply and evaluate appropriate security, access control, backup, and data protection practices across application maintenance and development.

Required Qualifications

Education:

• Bachelor's degree in any field.

Experience:

• Three (3) to five (5) years of professional experience in information technology, systems administration, application administration or support, application development, or a related technical role.

• Experience administering and troubleshooting Microsoft Windows and Mac computers.

• Experience with Microsoft Intune, Active Directory, Microsoft Entra ID, and enterprise network management.

• Experience supporting servers, networks, and related technology infrastructure.

• Experience administering, supporting, maintaining, or developing web-based applications.

• Experience with SQL or a relational data platform.

• Experience reading, troubleshooting, and modifying existing .NET and C# application code.

Knowledge, Skills, Abilities:

• Advanced troubleshooting and analytical problem-solving skills, including independent diagnosis and resolution of complex technical issues.

• In-depth knowledge of enterprise IT systems, networks, applications, infrastructure, and data management.

• Ability to independently evaluate, maintain, and modify existing applications and supporting technology to resolve complex problems.

• Strong technical consultation, customer service, and communication skills with technical and non-technical users.

• Ability to independently prioritize and manage multiple enterprise systems, technical issues, projects, and competing demands.

• Ability to exercise sound technical judgment, document decisions, and take ownership of complex issues through resolution.

• Ability and willingness to travel throughout Tennessee as needed.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Experience:

• Five (5) to seven (7) years of professional experience in information technology, systems administration, application administration or support, application development, or a related technical role.

• Experience with JavaScript, HTML, CSS, SQL Server, and Microsoft Access.

• Experience with application implementation, customer onboarding, or legacy data migration.

• Experience supporting applications used by multiple organizations or external customers.

• Experience providing technical training or on-site customer support.

• Experience supporting state or local government operations.

Knowledge, Skills, Abilities:

• Knowledge of application implementation, data migration, and relational database concepts.

• Ability to analyze complex business and customer needs, evaluate alternatives, and develop practical technology solutions.

• Ability to develop clear technical documentation, user guides, and training materials.

• Ability to provide advanced technical consultation and training to users with varying levels of technical experience.

• Ability to lead technical coordination with internal staff, customers, vendors, and technology partners to resolve complex issues.

Work Location:

• Location: Nashville, TN

The Institute for Public Service (IPS) supports a formal Alternative Work Arrangement program currently in place and more information can be provided if candidate progresses through the recruitment process.

Benefits

• UT market range: M14

• Find more information on the UT Market Range structure here

• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments:

• Resume
• Cover Letter

About The College/Department/Division

The UT Institute for Public Service provides outreach and assistance to all of Tennessee. Through our agencies and initiatives, we offer technical assistance, training and consulting on a wide variety of services, including government operations, language services, local planning, law enforcement excellence, leadership training, manufacturing excellence, opioid abatement and much more.