Apprentice Customer Service Specialist

Apprentice Customer Service Specialist
Salary: £16,133 (£8.50 an hour, rising after Year 1)
Site Location: Marley, Burton
College Location: Burton and South Derbyshire, Burton Town Centre Campus, Lichfield Street, Burton on Trent, Staffordshire DE14 3RL

Ever wondered who is behind the UK’s most famous landmarks? From the paving in our city centres to the roofs over our heads, Marshalls plc has been leading the way since the 1890s. We are a FTSE 250 Superbrand, but we do more than just manufacture; we create the foundations of the world around us.

Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.

At Marley, innovation has always been at the heart of what we do. From pioneering concrete roof tiles and introducing the UK's first dry-fix roofing system to developing award-winning roof-integrated solar technology, we've consistently led the way in delivering smarter, more sustainable roofing solutions.

We are now offering a rare and exciting opportunity to join us as a Customer Service Apprentice and start a career with a company that truly invests in you.

So, what’s the role?
You will spend approximately 15 months developing the skills, knowledge and experience needed to become a customer service professional, while gaining exposure to both our Customer Service and Technical Advisory teams.

This apprenticeship offers the opportunity to rotate between our Customer Service and Technical Advisory teams, giving you valuable insight into how Marley supports customers at every stage of their journey. You'll develop skills in customer service, order management, problem solving and relationship building, while gaining technical product knowledge and learning how to provide effective customer solutions. Working alongside experienced colleagues, you'll support customers across multiple channels and build an understanding of technical specifications, product applications and industry standards.

As part of the apprenticeship, you'll attend Burton and South Derbyshire College one day per month (Thursday) while spending the remainder of your time gaining hands-on experience at our Burton upon Trent site.

This is a fantastic opportunity to earn while you learn, gain a recognised qualification and experience two specialist functions, giving you a strong foundation for a future career in customer service, technical support or other areas of the business.

This is a real career path with a clear and supported structure.
The Result: Join us in a permanent job as either Customer Service Advisor or Technical Advisor

Ready to apply? Here's what you'll need:

• A minimum of 4 GCSEs at Grade 4/C or above, including Maths, English
• You will be passionate about delivering excellent customer service.
• Curious and eager to learn both commercial and technical aspects of the business.
• A confident communicator who enjoys working with people.
• Organised, proactive and able to solve problems.
• Interested in developing a long-term career within a market-leading business.
• You must be able to commute to access our Marley site at Burton upon Trent and 1 day a month to Burton College
  

Benefits include:

• 26 Days Holiday + Bank Holidays
• Guaranteed Christmas holidays
• On going training and development opportunities
• 5% employer-matched pension scheme
• Free onsite parking
• Health care cash plan – support with Dental, Optical, Prescription costs, and many more!
• Enhanced Maternity, Paternity and Adoption pay and leave
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Retailer discounts
• Marshalls Well-being Centre
• Share purchase scheme (Minimum age of 18 required for this benefit)
• Life assurance
  

What happens next?

• You’ve got until Wednesday 25th November to apply
• All applications will be reviewed, and if you meet the criteria we will reach out to book in a call. No awkward silences or trick questions, just a chance to learn more about your interest in this opportunity and why this specific role is the right move for you. We’ll share more details with you about your salary, the benefits, and what your day-to-day will look like
• If we’re a match, we’ll invite you to our Assessment Day which will be held in December. You’ll tour the site, meet our Customer Service and Technical Advisor teams. The day will include an interview and some group activities to see if the role is definitely for you.
• You'll find out if we're making it official by late December If you've secured the "Yes," your career officially starts in January.
  

Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.

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