Assistant/Associate Director, Intelligent Automation
Description
| Knowledge, Skills and Abilities | |
| KSAs | Required / Preferred |
| Demonstrated strategic leadership in automation portfolio planning, prioritization, and benefits realization. | Required |
| Working knowledge of AI, generative AI, machine learning, workflow orchestration, and enterprise automation concepts. | Required |
| Ability to analyze complex workflows, identify root causes, redesign processes, and implement sustainable improvements. | Required |
| Ability to translate business needs into clear requirements, solution designs, implementation plans, and measurable outcomes. | Required |
| Knowledge of healthcare privacy, security, compliance, HIPAA, data governance, and responsible use of sensitive information. | Required |
| Understanding of responsible AI practices, including validation, human oversight, monitoring, transparency, bias awareness, and escalation pathways. | Required |
| Strong stakeholder engagement and influencing skills with clinical, operational, technical, and executive audiences. | Required |
| Strong project and program management skills, including scope, timeline, risk, issue, resource, and dependency management. | Required |
| Change management skills, including communication, training, adoption planning, and sustainment of new workflows. | Required |
| Ability to define and monitor performance metrics, ROI, quality indicators, cycle time, productivity, and customer experience outcomes. | Required |
| Advanced skill in Python, AI/ML tools, Tableau/PowerPoint, SQL, R, PowerPoint, and Excel; Excellent written, verbal, facilitation, and executive presentation skills. | Required |
| Demonstrated ability to lead, coach, develop, and hold staff accountable in a collaborative environment. | Required |
| Commitment to service excellence, continuous improvement, innovation, equity, inclusion, and UCLA Health standards of conduct. | Required |
| Amount of Experience | Type of Experience | Required/ |
| 8+ years | Progressively responsible experience in healthcare operations, data analytics, and process improvement. | Required |
| 5+ years | Healthcare leadership or management experience supervising IT staff and/or leading matrixed, cross-functional teams. | Required |
| 2+ years | Demonstrated experience leading AI/ML, intelligent automation, workflow redesign, or digital transformation initiatives with measurable operational outcomes in healthcare industry. | Required |
| 3+ years | Experience applying Lean, Six Sigma, operational excellence, or comparable process improvement methodologies to complex workflows. | Required |
| 5+ years | Experience in an academic medical center, integrated health system, clinical operations, quality reporting, healthcare analytics, or regulated healthcare environment. | Preferred |
| 5+ years | Experience with platforms such as Microsoft Azure AI Services, Databricks, Tableau, Epic, or similar enterprise technologies. | Preferred |
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| Licenses and Certifications | Needed at (hire, within x time) | Required / Preferred |
| Lean Six Sigma Green Belt, Black Belt, or equivalent process improvement certification | Upon hire or within 12 months | Preferred |
| Project Management Professional (PMP), Agile/Scrum certification, or equivalent project/program management credential | Upon hire or within 12 months | Preferred |
| Responsible AI, AI governance, automation platform, cloud, analytics, or related technology certification | Upon hire or within 12 months | Preferred |
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