Assistant General Manager
Posted Updated
Description
Located in Canada Water, Corner Corner is a venue unlike anywhere else in London. From everyday trading to major events and industry-leading experiences, we create spaces where people come together to connect, discover and celebrate.
As Assistant General Manager, you'll work closely with the General Manager, you'll oversee the day-to-day operation of the venue, acting as their deputy when required and helping to ensure every guest receives an outstanding experience. You'll lead from the floor, support and develop your management and champion the high standards that underpin everything we do.
Whether your background is in hospitality, bars, events or experiential venues, this is an exciting opportunity to develop your leadership career within one of London's most distinctive destination venues. You'll gain exposure to large-scale events, cultural programming and venue operations.
This is a varied, fast-paced management role that spans operations, people management, training, stock control, health & safety, and commercial performance. You'll work closely with our food traders, venue teams and Broadwick Live partners, while also supporting the delivery of an exciting programme of live events and venue activations throughout the year.
You'll be passionate about hospitality, confident in driving operational excellence, and committed to creating an environment where both guests and team members can have an exceptional experience. If you're looking for an opportunity to make your mark within an ambitious venue at the intersection of hospitality, culture and events, we'd love to hear from you.
- Support and assist the General Manager to ensure the smooth running of the business at all times, including reporting, team development and compliance
- Responsible for day-to-day ordering, stock control and management of the senior team and accountability in these areas.
- Ownership of team schedules, managing team rotas in line with forecasts & budget.
- Shift leading, opening & closing the venue, drafting and delivering impactful team briefings and handovers, leading the team from the front in shift, and driving high standards and sales through high team energy and morale
- Day-to-day line management responsibility for supervisors, including 121s clearly communicating expectations, priorities and deliverables (translating these into actions and training plans)
- Be the first point of contact for the team/supervisors/traders, across all areas of operations day-to-day.
- Lead our team and traders by example, be an ambassador for KERB and CornerCorner at all times, you will not be afraid to roll up your sleeves and get stuck in whether that’s jumping on the bar or clearing tables
- Understanding of operating to budgets, to control costs across the business each week in line with monthly P&L targets.
- Responsible for ensuring that CornerCorner is legally compliant with H&S, Food Hygiene, fire regulations, licensing laws and sales of goods/trading standards
- In collaboration with support teams, implement and develop/oversee Epos, H&S, & Reservations systems
- Work closely with Event Sales Manager assisting with the production and execution of events and activations
- Drive on-site practices in line with our company's sustainability policy
- Personal License Holder
- Experience managing hospitality teams in a fast-paced, demanding restaurant, bar or food hall environment
- A well-organised manager able to manage their own daily workload and manage the team
- Strong people management skills, working with a wide range of stakeholders to deliver high-performing teams who work hard but have a whole lot of fun whilst they’re doing it
- Excellent communication skills, confidence with guests, and traders, and developing long-term relationships.
- Comfortable managing teams, in a fast-paced and high-volume venue
- A flexible approach to working hours as the role will require evening and weekend work
- An interest and understanding of London's street food industry and wider food scene.
- Positive and flexible attitude, with the ability to think laterally and willing to problem-solve.
- Generous F&B discount across KERB food and drinks
- 25 days holiday (excluding bank holidays) + birthday day off
- Health Cash Plan (Medicash)
- Personal Wellbeing Allowance (Juno)
- CODE app
- Private Medical Insurance (Vitality)
- Employee Assistance Program (EAP)
- Cycle To Work scheme
- Annual season ticket loan
- Enhanced maternity/paternity/adoption leave after 2 years
- A London Living Wage and Disability Confident Committed employer
- A Best Companies accredited employer
Diversity & Inclusion
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.