Assistant Spa Manager

Assistant Spa Manager

The Ritz-Carlton Tenerife, Abama

JOIN OUR TEAM! As an Assistant Spa Manager Who are we looking for?

Are you passionate about wellness, luxury hospitality and service excellence? Do you have experience leading teams and managing operations in high-end Spa environments?

As Assistant Spa Manager, you will play a key role in the overall management of The Ritz-Carlton Tenerife, Abama Spa & Fitness Center, working closely with the Spa Manager to ensure efficient daily operations, team development and exceptional guest experiences.

You will be a key point of reference for the team, fostering a culture of outstanding service, operational excellence, commercial awareness and continuous improvement, while ensuring that every guest experience reflects the quality and hospitality standards of The Ritz-Carlton.

We are looking for a dynamic, organised and commercially driven professional with strong leadership skills, combining a passion for wellness with a solid understanding of business operations and guest satisfaction.

Your responsibilities will include...

Operational Management & Service Excellence

• Support the Spa Manager in the daily and strategic management of Spa & Fitness Center operations, ensuring compliance with brand standards and company operating procedures.

• Oversee the smooth running of all Spa areas, including reception, wet areas, treatment rooms, relaxation areas, changing rooms and Fitness Center.

• Ensure an exceptional and personalised experience for every guest, anticipating their needs and handling any issues efficiently and professionally.

• Oversee reservation management, treatment schedules, therapist allocation and the effective use of available resources.

• Ensure the consistent implementation of guest welcome, service, follow-up and farewell procedures.

• Maintain the highest standards of quality, cleanliness, hygiene, safety and presentation throughout all facilities.

Leadership & Team Development

• Support the Spa Manager in leading, coordinating and supervising the Spa team, fostering a collaborative, motivating and high-performing working environment.

• Participate in recruitment, onboarding, training, performance evaluation and professional development processes.

• Oversee staff scheduling, shift planning and task allocation to ensure efficient operational coverage.

• Identify training needs and promote the development of technical, commercial and guest service skills.

• Foster a culture of accountability, commitment and recognition, acting as a role model for The Ritz-Carlton values and service standards.

• Conduct team briefings and follow-up meetings to communicate objectives, updates and operational priorities.

Commercial & Financial Management

• Collaborate in developing and implementing commercial strategies to maximise Spa revenue.

• Monitor performance against revenue targets, treatment sales, wellness experiences and retail objectives.

• Identify business opportunities through treatment room occupancy optimisation, team productivity and additional service sales.

• Analyse key performance indicators (KPIs), commercial results and productivity, proposing corrective actions and improvement opportunities.

• Monitor cost control, consumption, inventory levels and purchasing requirements.

• Develop initiatives to increase guest loyalty and external client retention, strengthening the Spa's positioning as a leading wellness destination.

Facilities Management & Interdepartmental Coordination

• Ensure all facilities, equipment, tools and materials are maintained in excellent condition and fully operational.

• Coordinate preventive and corrective maintenance requirements with the Engineering Department and other relevant teams.

• Oversee inventory management, purchasing, goods reception and product storage, ensuring efficient resource utilisation.

• Ensure compliance with hygiene regulations, occupational health and safety requirements, and internal operating procedures.

• Work closely with other resort departments to deliver a seamless and consistent guest experience.

• Handle operational incidents, guest complaints and exceptional situations, ensuring timely and professional resolution.

Quality, Strategy & Continuous Improvement

• Support the Spa Manager in implementing action plans to improve service quality and operational performance.

• Monitor compliance with audit requirements and quality standards established by The Ritz-Carlton and Marriott International.

• Analyse guest feedback, reviews and satisfaction levels, identifying opportunities for improvement.

• Promote new wellness experiences, treatments and service offerings aligned with market trends and the resort's luxury positioning.

• Ensure the confidentiality of guest, employee and company information.

• Assume the Spa Manager's responsibilities in their absence, ensuring operational continuity and maintaining the highest service standards.

What we are looking for...

• High school diploma, vocational qualification or equivalent.

• Minimum of 3 years' experience in positions of responsibility within Spas, wellness centres or upscale hotels.

• Proven experience in team supervision and leadership.

• Strong knowledge of Spa operations, treatments, service protocols and wellness facilities management.

• Experience in reservation management, resource planning and operational optimisation.

• Knowledge of commercial management, treatment sales, retail and revenue targets.

• Ability to interpret performance indicators and monitor business results.

• Strong leadership, communication, team motivation and development skills.

• Excellent organisational, planning and problem-solving abilities.

• Strong guest orientation and an understanding of luxury hospitality standards.

• Commercial awareness, initiative and a results-driven mindset.

• Ability to work under pressure and manage demanding operational situations.

• Fluency in Spanish and an advanced level of English. Additional languages will be considered an advantage.

• Good command of IT tools and hotel management and reservation systems.

• Valid work permit for Spain.

Desirable qualifications

• Additional training or qualifications in Spa Management, Wellness Management, Hospitality or Hotel Management.

• Previous experience in five-star luxury hotels or international resorts.

• Knowledge of international luxury brand service standards.

• Experience in budget preparation, cost control and KPI analysis.

• Knowledge of current wellness trends, treatments and personalised guest experiences.

• Previous experience managing multidisciplinary teams.

How we inspire you...

Join our team and contribute to the continued success of one of Tenerife's most exclusive Spa & Fitness Centers.

You will have the opportunity to grow professionally in an international luxury hospitality environment, work alongside a team committed to excellence and play an active role in creating memorable wellness experiences for our guests.

We offer you:

• An attractive salary package in line with your experience and level of responsibility.

• Exclusive employee rates at more than 9,500 Marriott International hotels worldwide, with benefits extended to eligible family members and loved ones.

• Special discounts on food and beverage experiences across Marriott International properties.

• A wide range of corporate benefits and discounts on leisure activities, travel and other services.

• The possibility of enjoying flight discounts for Tenerife residents, subject to applicable conditions.

• A special birthday surprise!

• The opportunity to enjoy a stay at our resort after one year of service.

• 13th and 14th salary payments.

• Innovative training and professional development programmes through Marriott International.

• Career advancement opportunities within an international hospitality company.

• Complimentary meals in our employee dining facilities.

• Uniform provision and professional laundry service, where applicable.

• Team outings, employee celebrations and special events throughout the year.

• Opportunities to participate in corporate social responsibility initiatives and community activities.

• Comprehensive corporate healthcare benefits.

All benefit and incentive programmes are subject to the company's individual policies and applicable terms and conditions.

Have we sparked your interest?

If you are ready to join a team that continually sets new standards in luxury hospitality and wellness, we would love to hear from you.

Apply through Marriott Careers and take the next step in your professional journey at The Ritz-Carlton Tenerife, Abama.

The Ritz-Carlton Experience

At The Ritz-Carlton, we believe our people are our greatest asset. Across our award-winning properties worldwide, our Ladies and Gentlemen create exceptional experiences that remain with our guests long after their stay.

As part of our team, you will embrace and exemplify the Gold Standards of The Ritz-Carlton, including our Employee Promise, Credo and Service Values.

We are committed to creating an inclusive workplace where every individual has the opportunity to grow, contribute and achieve their full potential.

By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands, where you can do your best work, discover your purpose, belong to a global team and become the best version of yourself.

We are waiting for you!