Associate Client Success Director

JOB SUMMARY:

The Associate Client Success Director is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention. The ACSD will maintain regular communications with their Clients and understand the Clients’ business goals and metrics. The ACSD will create Client development plans to ensure we are meeting Client needs and growing revenues from each Client. Travel to Client offices and industry events will be minimal, but at times, required. Extremely detail-oriented applicants only.

ESSENTIAL FUNCTIONS:

• Primary Client contact.
• Responsible for understanding the complete suite of Wiland products and services and how they can benefit our Clients.
• Responsible for selection of models and delivery of recommendations or proposals.
• Responsible for all revenue for assigned Clients. Up-sell / Cross Sell to existing Clients as appropriate to maximize revenue results.
• Strategize with Clients. Become educated and experienced in Clients’ Industry. Maintain a thorough understanding of each Client’s business.
• Prepares and presents order recommendations to Clients utilizing approved Wiland methods to initiate the sales process.
• Move Clients through the Client “Maturity Cycle”. Develop and maintain Client Development Plans.
• Meet or exceed individual Sales and Revenue goals, forecasting monthly and quarterly progress toward goals.