Associate Customer Service
Description
About This Role
The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science Food and Consumer & Industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is available in our Beverly, MA and Redmond, WA.
Key Responsibilities
Account Set Up & Management relating to
Customer Relationship Management & ERP database maintenance
Coordinate with Sales and customer to enter appropriate account information
Order Support
Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
Phone support
Field inbound calls regarding customer inquiries and orders
Quote Management
Customer & Product Support
Troubleshoot logistics, product and procedural issues
Act as a customer advocate to ensure timely delivery and engage in customer complaint process
Actively participate with Client Services team to establish processes and improve efficiency
Add value to internal and external customers
Support clients program/project compliance
Lead qualification and follow up with Sales
Return Materials Authorization for post-sale services
Complete projects with little supervision and/or direction
Other tasks as assigned
Required Qualifications
High School Diploma OR GE
3+ years of experience in customer facing role
3+ years of experience with ERP system, including CRM, Sales Order Entry, Credit Return modules or inventory/purchasing modules.
Preferred Qualifications
Bachelor’s Degree
Ability and desire to succeed in a cross-functional working environment required
Ability and desire to learn client base and industries
Experience working with international customers
3+ years of experience with Microsoft Office Suite
3+ years of experience in Operations and Logistics Support role
Ability to work independently with minimal supervision
Demonstrate passion, dedication, professionalism, proactive and ambitious, and proven execution
Desire to grow with company
Professional written and verbal communication skills to clearly convey ideas, information, and concept
Superior attention to detail to accurately input data and navigate databases