Associate Director, Campaign Services
Posted Updated
Description
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. Planned Parenthood organizations serve all people with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates, which operate non-profit health centers across the U.S. PPFA also works to educate the public on and advocate for issues of sexual and reproductive health. Formed as the advocacy arm of Planned Parenthood Federation of America, Planned Parenthood Action Fund is a separate non-profit membership organization tax-exempt under section 501(c)(4). The Action Fund engages in educational, advocacy, and limited electoral activity, including grassroots organizing, legislative advocacy, and voter education in furtherance of the Planned Parenthood mission.
Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (Action Fund) seek a strategic and highly organized Associate Director, Campaign Program Management. This job reports to the Senior Director, Analytics and Reporting in the Analytics & Reporting team within the Development Data, Operations and Technology Division (DOT) of PPFA. The Analytics & Reporting team within DOT leads campaign services, data strategy, and enterprise analytics to support Planned Parenthood’s national fundraising programs across channels. The team designs measurement frameworks, develops segmentation and targeting strategies, and delivers actionable analysis and reporting that informs decision-making at all levels.
Purpose:
The Associate Director manages our Campaign Services (CS) program which produces the data products for the direct response marketing campaigns led by digital and offline strategy teams. The accuracy, timeliness, and flexibility of these data products are fundamental to the fundraisers' ability to raise upwards of $400m per year. The Associate Director is a strategic thinker; foreseeing the possible impacts of our changing data environment and fundraising tactics to develop flexible and scalable production processes. They are a change manager; guiding technical and non-technical stakeholders through optimization of campaign services production processes while building trust among stakeholders in the reliability and accuracy of our data products. They apply their keen understanding of technical conditions, coding requirements, and fundraising strategies to facilitate delivery of reliable, accurate data products. They tailor approaches for CS projects as both our data architecture and fundraising tactics evolve.
Delivery:
- Optimize processes to create trust in the reliability, accuracy, and timeliness of CS program products and services.
- Devise service level agreements for production and delivery of data products for both existing and innovative marketing campaigns for mail, telemarketing, email, text, digital advertising and other channels.
- Oversee as many as 100 campaign production processes per month with overlapping deadlines while ensuring all deliverables meet deadlines and quality standards.
- Continuously enhance the flexibility and efficiency of campaign services while maintaining data integrity and quality assurance standards.
- Use advanced SQL coding skills to produce campaign audiences for online and offline channels.
- Supervise the work of direct reports and invest in their growth and development.
- Create technical and end-user documentation including data flow diagrams and user guides.
- Perform other duties as assigned.
Engagement:
- Engage technical stakeholders including data engineers and analysts as well as direct response strategists to build trust and cooperation while defining deliverables, timeframes, and expectations regarding service delivery.
- Proactively identify and advise stakeholders of opportunities and challenges impacting the direct response (Low Dollar, Mid-Level, and digital) and Gift Planning marketing programs.
- Serve as the main point of contact between the campaign services production team and internal and external strategists and program managers.
- Supervise junior analysts responsible for using SQL coding and WYSIWYG tools to create and deliver audiences for multiple direct response marketing teams.
- Coordinate with analysts and strategists to support the evaluation of segmentation strategy.
- Use a deep knowledge of targeting practices to offer advice to fundraising strategists on opportunities and challenges impacting segmentation strategies.
Knowledge, Skills and Abilities (KSAs):
- Bachelor’s degree with 5+ years of experience providing technical support to direct response marketing programs with some management experience required.
- Advanced SQL skills for analysis tasks. Skills should include comfort with CTEs, window functions, date/time manipulation, and pivoting data.
- Proven track record of successful delivery of complex multi-part data products while managing multiple simultaneous projects.
- Extremely organized strategic thinker able to balance meeting hard deadlines while continuously optimizing CS program services.
- Ability to proactively develop solutions to problems and challenges and know when to escalate concerns to maintain project timelines and standards.
- Strong oral and written communicator with excellent interpersonal skills and the ability to build strong, effective partnerships with both internal and external stakeholders to manage existing
- Flexibility and ability to adapt to quickly changing priorities and ambiguous situations
- Commitment to PPFA’s mission and diversity, equity, and inclusion, particularly surrounding race equity
- A deep commitment to Planned Parenthood’s mission of promoting Sexual and Reproductive Health
Travel: 0-5% domestic travel
Planned Parenthood's cultural ethos, "In This Together", reflects our commitment to building a workplace culture that fosters belonging, promotes learning throughout the employee lifecycle, and recognizes individual contributions to our mission.
Planned Parenthood Federation of America participates in the E-Verify program. Planned Parenthood Federation of America is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Planned Parenthood Federation of America is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Skills
As published by lever · 15 questions · 2 written answers
Basics
Kindly specify your current location., Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (2)
- If you have worked at PPFA and/or a Planned Parenthood affiliate, please provide the name of your specific employer(s) below (e.g. PPFA, Planned Parenthood affiliate name). optional
- If you were referred, please list their name optional
Pick from a list (10)
- Are you legally eligible for employment in the US?
- Do you now or will you in the future require sponsorship to work in the US?
- Planned Parenthood Employment History: Please choose the option(s) that correctly applies to you. optional
- Were you referred by a PP employee? optional
- Conflict of Interest Disclosure: To ensure transparency and maintain the integrity of our hiring process, we ask all applicants to disclose any potential conflicts of interest. Please answer the following questions: Do you or any of your family members (e.g., spouse, domestic partner, parent, child, sibling, grandparent etc.) currently serve on the board of, or hold a leadership position within, our organization? optional
- Do you or any of your immediate family members have a history of major financial contributions to our organization? optional
- PPFA has an in-office work culture, centering employee well-being. If NOT marked as remote/telecommuter, this job would require you to report to the DC or NY office at least two days per week. Are you agreeable to this requirement?
- If this role requires being based in DC or NYC in order to report onsite to PPFA's premises at least 2 days a week. Can you confirm you meet this role requirement and are currently located in DC or NYC? optional
- If you are not currently based in DC or NYC, are you planning to relocate? optional
- Where did you hear about this job? optional
Written answers (2)
- Please list your dates of employment at PPFA and/or any Planned Parenthood affiliates. Start Date: (M/Y) - End Date: (M/Y)
- If you heard about this role on a job board not listed above, please specify here. optional
Attachments (1)
- Please submit a cover letter explaining your relevant experience and interest in this role here at PPFA.