Associate Sales Process Specialist

Imagine getting your hands on new technology before it hits the shelves. To dig deep and figure out exactly how it works. That’s what we do. We lift the lid and test the boundaries on a huge range of products, from health-monitoring smart watches monitoring to electric vehicles loaded with the latest software. We’re always looking for people who are passionate about innovation, embrace change and love new and exciting challenges.

We are looking for the Associate Sales Process Specialist who will support ULS’ sales professionals in administrative tasks, including: quote generation, order processing and booking, pre- and post-sales support. Join our team and explore the world of safety testing & certification!

• Engages with ULS customers via email, online inquiries or phone calls to address questions and provide appropriate support.
• Supports pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools.
• Ensures that the follow-ups with customers are scheduled and supports the process of turning quotes into orders.
• Supports sales teams by performing (included but not limited to) admin-related tasks.
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Tracks account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Meets established timelines for pre-and post-sales activities.

#LI-Hybrid
#LI-ZK1

• High school diploma.
• 1-2 years of working experience in sales support, as a sales assistant, or related.
• Good command of English language due to an international environment.
• Advanced in MS Office (Word, PowerPoint, Outlook, Excel).
• Pro-active approach, great interpersonal skills, and ability to build and maintain strong relationships.
• A team player who is able to successfully collaborate with the team and stakeholders.
• Familiarity with Salesforce or other CRM software would be desirable.
• Understanding and/or knowledge of Testing & Certification industry would be nice to have.