Audio QA Reviewer

Audio QA Reviewer, Native Brazilian Portuguese (Remote, Part-time).

Responsibilities:
- Listen to real customer interactions recorded at restaurants in Brazil.
- Compare what you hear with what our algorithm detected, and record whether it was right.
- Sentinel: was the alert a real unregistered sale, a false alarm, or unclear?.
- Coach: did the staff offer an additional item or a drink, and were they friendly?.
- Did the algorithm detect it correctly?.
- Write short, clear notes explaining each verdict, and log everything in a shared Google Sheet.
- Flag recurring errors so our team can improve the algorithm.

Requirements:
- Native Brazilian Portuguese, including regional accents and informal speech.
- Intermediate or advanced English, written and spoken, to communicate with our team.
- Strong attention to detail and consistent judgment.
- Comfortable with Google Sheets.
- Reliable internet and headphones.
- Experience in data labeling, transcription, QA or customer service is a plus.

Conditions:
- Remote, part-time: about 2 hours a day to start, with more available as volume grows.
- USD 5 per hour, paid on the last business day of each month.
- Flexible schedule, with daily delivery of reviews.

Selection process:
- Short application.
- Paid test task: review 10 real cases against our answer key, paid at the same hourly rate.
- 20-minute call with our Platform Operations lead.

Location: Remote - GMT-07:00 to GMT+01:00

Skills required for this job:

• Customer service
• Data Labeling
• Google Sheets
• Quality assurance (QA)
• Transcription