Automotive Service BDC Team Lead

Tasca Chevrolet in Wheeling is seeking an experienced, results-driven Service BDC Team Lead to guide our team in lead generation and customer engagement efforts. You'll train and mentor your team while playing a crucial role in our continued growth and delivering exceptional customer service. Great opportunity! Competitive salary and benefits! EOE

Responsibilities

• Lead and manage the daily operations of the Service BDC team, ensuring high levels of productivity and customer satisfaction.
• Train, coach, and mentor BDC representatives to enhance their performance and skill development.
• Serve as liaison and communicate effectively between the Service department and customers
• Monitor and analyze BDC performance metrics, providing regular reports to management
• Oversee customer follow-up processes to ensure timely and effective engagement
• Collaborate with the Service Manager and Service Advisors to create an exceptional and seamless customer experience
• Contact customers regarding repairs, estimated pick-up times.
• Take incoming service calls.
• Schedule service appointments.
• Inform customers of rental car policies and guidelines.
• Check e-mails and promptly respond to inquiries.
• Establish team and personal goals that are consistent with dealership standards of productivity and devise a strategy to meet the goals of bringing customers into service department
• Attend any required training

Benefits:

• 401(k) & Roth and employer matching
• Dental insurance: EE, EC, ES & Fam
• Vision insurance: EE, EC, ES & Fam
• Health insurance: EE, EC, ES & Fam
• Group Life and AD&D insurance
• Disability insurance - Long-term and Short-term
• Critical Illness Insurance:
• Accident Insurance
• Paid time off (PTO)
• Ongoing training and career development opportunities
• Career Growth Opportunities

• Previous experience in an Automotive Dealership Service BDC
• Demonstrated leadership experience
• Excellent communication, interpersonal and organizational skills.
• Positive, collaborative attitude and results driven personality
• Able to train and motivate the team
• Proficiency with auto dealership management systems
• Strong PC and internet skills
• Maintains professional appearance
• Understand and follow company policy and procedures
• Must have a valid driver’s license
• Must be authorized to work in the U.S.A.
• Must pass pre-employment background checks and screenings