Azure Cloud support - L2

• Are you passionate about Microsoft Azure and eager to work in a multifaceted, team-oriented environment?
• Do you enjoy continuously expanding your cloud expertise, sharing knowledge with others, and delivering exceptional support that makes a real impact?

Practical Information

Location: Bucharest, Romania/Sofia, Bulgaria | Work arrangement: Hybrid | Contract type: Full-time | Visa status: Valid working visa for Romania/Bulgaria | Language requirements: Fluent/professional English, written and verbal; additional European languages such as German, French, or Spanish are a plus

Join SoftwareOne’s Azure Support Team and help deliver exceptional technical support for Azure-related incidents and service requests, ensuring customer expectations and service level agreements are consistently met. As an Azure Cloud Support - L2, you will troubleshoot complex Azure platform issues, collaborate with global colleagues, and engage with Microsoft support when required to achieve successful outcomes. This role offers an excellent opportunity to deepen your Azure expertise, contribute to a knowledge-sharing culture, and support the development of junior team members through mentoring and guidance.

Key Responsibilities

• Serve as the primary point of contact for customers on Microsoft Azure incidents and service requests
• Diagnose and resolve complex Azure platform issues while meeting agreed service levels and customer expectations
• Manage support tickets from investigation through resolution, ensuring a high-quality customer experience
• Work with the latest Azure technologies to continuously expand your technical expertise
• Collaborate with consultants and technical teams globally to gather information and solve customer challenges
• Communicate proactively with customers during critical incidents and coordinate escalations with Microsoft Support when required
• Share knowledge, mentor junior team members, and actively contribute to team, practice, and project communities