Backend Engineer (Communications Capture)

• The Comms Capture team is responsible for Gong’s core data – the data pipeline that ingests and capture customer’s interactions from external communication systems (emails, calendars, phone/web conferencing calls, texts)
• These pipelines are online, are used by all of the company’s customers, and forms the basis for a wide range of Gong’s products
• Dive into core, complex, large-scale backend systems
• Understand how to implement new features, enhance existing capabilities, and resolve issues within a live, massive system without negatively impacting customers
• Design and implement scalable, high-performance backend services and APIs using Java, Spring Boot, and cloud technologies
• Develop and maintain integration infrastructure, enabling third-party applications to seamlessly connect with Gong and extend its functionality
• Build generic, modular API interfaces that support a wide range of future use cases, ensuring flexibility and reusability
• Enhance system security, ensuring that Gong’s external-facing capabilities are both powerful and secure
• Collaborate with internal teams (Product, GTM, and other R&D groups) and external partners to develop solutions that align with business and customer needs
• Take full ownership of features from design to production, ensuring reliability, maintainability, and performance
• Contribute to the strategic vision for Gong’s integration ecosystem, thinking beyond short-term tactical solutions
• You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other
• Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact

Benefits

• Mental health support resources
• Work from home stipend
• Generous vacation days
• Quarterly recharge company shutdowns
• Parental leave
• Employee equity
• Commuter & parking benefits
• Retirement savings
• Training & development programs
• Employee resource groups
• Mentorship opportunities
• Flexible wellness fund

• 5 + years of backend software development experience, with a strong foundation in Java and modern cloud-based architectures
• Ability to take ownership and drive projects forward independently
• Experience in both application and infrastructure development, with a deep understanding of scalable SaaS solutions
• Experience with cloud platforms (AWS, GCP, or Azure) and building scalable microservices architectures
• Strong communication and collaboration skills- you’ll work closely with partners, product teams, and developers across multiple organizations
• A solid understanding of secure API design and best practices for external integrations
• Strong proficiency in Java (Spring, etc.) and designing robust, maintainable APIs
• Experience developing durable systems and using relevant technologies and techniques (kafka, SQS, etc.)
• We are looking for someone who isn’t afraid to delve into an existing code base and complex systems, loves to refactor, shape new architecture, think outside the box, and suggest innovative architectural and product solutions