Bilingual Customer Service Representative – English/Spanish

Bilingual Customer Service Representative – English/Spanish

Position Type: Full-Time, Hourly
Work Location: Harrisburg, Pennsylvania
Work Arrangement: Onsite during training; potential eligibility for remote work after approximately 90 days and meeting performance requirements
Pay Rate: Starting at $17.00 per hour
Experience Required: Minimum 6 months of customer service experience
Languages Required: English and Spanish
Training: Paid training provided; previous collections or call center experience not required

Position Overview

We are seeking Bilingual Customer Service Representatives to assist English- and Spanish-speaking customers with account questions, outstanding balances, payments, and available payment options.

This entry-level customer service and collections position includes paid training, coaching, and ongoing support. Candidates with at least 6 months of customer service experience in retail, restaurants, hospitality, front desk operations, office administration, sales, call centers, or other customer-facing environments are encouraged to apply.

The selected candidates will help customers understand account information, establish payment arrangements within approved guidelines, and document interactions accurately while maintaining professional and respectful communication.

Our client is an accounts receivable management and customer service organization focused on compliance, clear communication, and helping consumers identify realistic payment solutions.

Essential Duties and Responsibilities

• Handle inbound and outbound customer service calls in English and Spanish.
• Assist customers with account questions and explain balances, payments, account information, and available options.
• Help customers establish payment arrangements within approved guidelines.
• Provide professional, respectful, and solutions-focused customer service.
• Accurately enter notes and document customer interactions in internal computer systems.
• Respond to customer questions, concerns, disputes, and requests.
• Navigate multiple computer screens and systems while speaking with customers.
• Meet established expectations for customer service, call quality, productivity, and key performance indicators (KPIs).
• Follow company policies and applicable collections and consumer protection regulations, including Fair Debt Collection Practices Act (FDCPA) requirements.
• Protect confidential customer and account information.
• Complete training on company systems, processes, compliance requirements, and collections procedures.

Required Qualifications

• Bilingual proficiency in English and Spanish.
• Minimum of 6 months of customer service experience.
• Strong verbal communication and listening skills.
• Comfort speaking with customers over the phone.
• Professional, friendly, and respectful communication style.
• Comfort using computers and learning new software.
• Ability to navigate multiple screens while entering information accurately.
• Good attention to detail and documentation skills.
• Ability to handle difficult or sensitive customer conversations professionally.
• Reliable attendance and punctuality.
• Willingness to learn customer service, collections, accounts receivable, and payment processing procedures.
• Ability to attend onsite training in Harrisburg, Pennsylvania.

Preferred Qualifications

• Previous collections or accounts receivable experience.
• Experience in financial services or banking.
• Previous call center or telephone customer service experience.
• Experience discussing account balances, payment options, or customer disputes.

Work Environment

• Professional customer service and accounts receivable management environment.
• Position begins onsite in Harrisburg, Pennsylvania, for training, coaching, and support.
• Regular telephone communication with customers in English and Spanish.
• Daily use of computers, internal account systems, and electronic documentation.
• Work requires accurate recordkeeping, protection of confidential information, and adherence to established performance and compliance expectations.
• Ongoing coaching and feedback are provided.

Key Competencies

• Bilingual English/Spanish communication
• Customer service
• Active listening
• Professional telephone communication
• Account explanation and payment assistance
• Customer concern and dispute handling
• Computer navigation
• Accurate data entry and documentation
• Confidentiality
• Attention to detail
• Compliance awareness
• Productivity and time management
• Adaptability and willingness to learn
• Reliability and accountability

Training and Remote Work Eligibility

• Paid training covers customer service, collections, account management, compliance, and payment processing.
• Previous office, call center, or collections experience is not required.
• After completing training and consistently meeting performance, attendance, call quality, productivity, and KPI expectations, employees may become eligible to work remotely, typically after approximately 90 days.
• Remote work is not guaranteed and depends on successful training completion and continued performance.
• Employees who prefer working onsite may remain in the office.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid time off.
• Paid training and on-the-job instruction.
• Career development opportunities.

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.