Body Shop Manager

Body Shop Manager

Bergstrom Body Shop of Madison (Applegate Road)

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

What You'll Do

As a Body Shop Manager, you’ll oversee all aspects of our collision center operations, including:

• Guest Experience:
  • Ensure all guests receive timely, professional, and personalized service throughout the repair process.
  • Resolve guest concerns with empathy and efficiency.
• Team Leadership:
  • Supervise and inspire a team of 20+ employees, including technicians, estimators, and support staff.
  • Oversee recruiting, training, and ongoing professional development.
• Operational Management:
  • Oversee a high-volume collision repair shop handling 50+ cars weekly and generating $600,000+ in monthly sales.
  • Manage workflows to maximize productivity and quality, ensuring timely repairs.
  • Maintain compliance with safety standards, insurance protocols, and OEM guidelines.
• Claims and Estimation Management:
  • Utilize CCC One to oversee the insurance claims process, ensuring seamless communication with insurance partners.
  • Work directly with State Farm, Progressive SWE, and GEICO ARX programs as applicable.
• Quality Control:
  • Ensure all repairs meet or exceed industry and OEM standards for quality and safety.
  • Oversee OE Certification program management, especially for highline imports.
• Vendor and Partner Relations:
  • Build and maintain strong relationships with insurance companies, parts vendors, and OEM partners.

Schedule: Monday - Friday 7am - 6pm
Earning potential of $90,000-120,000+/year! Pay consists of a base salary plus monthly performance bonus - base salary based on experience and performance history.

Relocation assistance is available.

What We're Looking For

• Experience:
  • At least 2 years of supervisory experience in a high-volume collision repair shop (50+ cars weekly, $600,000+ monthly sales, managing 20+ direct reports).
  • Minimum of 6 months as an estimator or insurance adjuster with a solid understanding of the Insurance Claims Management process in CCC.
• Technical Expertise:
  • Thorough knowledge of automotive systems, repair techniques, and paint finishes.
  • Highline import experience and familiarity with OE Certification programs are a plus.
• Skills and Attributes:
  • Exceptional guest service and relationship-building skills.
  • Active listening and strong communication abilities.
  • Upbeat, positive personality with a focus on team collaboration.
• Requirements:
  • Valid driver’s license with a reputable driving record.