Branch Business Manager, Consumer Banking Group

You will lead branch sales performance and business development, manage staff performance and development, and improve the customer experience. You will oversee branch operations, address customer complaints, ensure compliance with regulatory requirements, and work with the District Head to meet branch objectives.

Responsibilities

• Lead team sales performance and achieve branch business objectives
• Develop and execute branch business plans and sales initiatives
• Oversee call activities and weekly sales planning
• Conduct staff performance reviews and prioritize sales activities
• Build strategic business and social contacts to expand the customer base
• Optimize branch resource deployment and team productivity
• Identify training needs and coach sales and operations staff
• Manage customer experience, service quality, and complaint resolution
• Oversee operational and sales compliance with regulatory and internal policies
• Monitor controls and implement remedial actions

Requirements

• Minimum 5 years of consumer banking experience
• At least 3 years of sales-management experience
• Preferably 2 years of branch-operations experience
• University degree preferred
• Registered RI for Regulated Activities Type 1 and 4
• HKSI Licensing Examination Papers 1, 7, and 8 or equivalent
• Registered TR for General and Long Term insurance
• IIQE Papers 1, 2, 3, and 5 or equivalent
• CI CRWP certification is preferred
• CFP or CFA designation is an advantage

Benefits

• Competitive salary and benefits package