Branch Support Specialist (50081)

Branch Support Specialist

Willamette Valley Bank is seeking a detail-oriented and service-focused Branch Support Specialist to support our branches and back-office operations. This role provides operational support to branch employees, researches and resolves account issues, and performs a variety of daily banking functions requiring accuracy, confidentiality, and strong follow-through.

Some of the Key Responsibilities Include

• Provide operational support and guidance to branch employees, responding to questions and helping resolve account and processing issues.
• Research and resolve customer account problems and errors, coordinating with other Bank departments and service providers as needed.
• Process daily operational activities including returns, check adjustments, exception items, wire transfers, electronic banking maintenance, and general ledger entries.
• Support debit card and transaction dispute processing, including researching and resolving card-related issues.
• Perform operational reviews and account maintenance, including general ledger balancing, inactive and dormant accounts, mobile deposits, and deficit balances.
• Process legal documents, including garnishments, subpoenas, and levies, and assist with other operational responsibilities and special projects as needed.

What We Offer

• Competitive compensation and benefits package
• A caring, stable, and safe working environment
• Experienced and supportive leadership