Business Analyst

# Business Analyst ## Job Summary The Business Analyst will play a crucial role in the discovery phase of a project aimed at onboarding stakeholders to a contact center platform. This position requires the ability to gather requirements and facilitate communication between stakeholders and engineering teams, ensuring a smooth integration process. ## Responsibilities - Gather and document requirements from stakeholders to facilitate the onboarding process to the contact center platform. - Collaborate with engineers to assist in the build and configuration of the platform. - Provide insights and recommendations based on the gathered requirements to enhance project outcomes. - Act as a limited capacity Scrum Master to support agile processes and team dynamics. - Ensure effective communication between stakeholders and the engineering team throughout the project. ## Qualifications - **Experience**: Minimum of 7 years in a Business Analyst role or related position. - **Technical Skills**: - Telephony experience - Proficiency in CTI (Computer Telephony Integration) - Experience with Salesforce integration (preferred) - **Soft Skills**: - Strong analytical and problem-solving abilities - Excellent communication and interpersonal skills - Ability to work collaboratively in a team-oriented environment - **Educational Qualifications**: Relevant degree or certifications in Business Analysis or related fields. ## Preferred Skills - Experience functioning as a Scrum Master, particularly in a limited capacity. - Familiarity with contact center platforms and their integration processes. ## Experience - Minimum of 7 years of relevant experience in Business Analysis or a similar role, with a focus on telephony and integration projects. ## Environment - The position is full-time and contractual. The specific work setting and location details are not specified. ##