Business Analyst - DS

# Business Analyst ## Company Overview (Company details were not provided.) ## Job Summary The Business Analyst role in our Client Solutions team is essential for capturing and translating client requirements into functional and technical specifications. This position plays a vital role in ensuring the successful delivery of insights and data access through our SaaS platform and APIs, thereby maximizing value for our clients. ## Responsibilities - **Client Engagement & Requirement Gathering** - Conduct discovery workshops with clients to understand business processes, pain points, and integration needs. - Document detailed business requirements, user stories, and acceptance criteria. - Translate business needs into functional and technical specifications for implementation teams. - **Solution Design & Documentation** - Map client workflows to platform capabilities and identify gaps. - Collaborate with Solution Specialists and Engineers to design API-driven solutions. - Create Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, and data mapping documents. - **Customer Data Requests & Analysis** - Handle client requests for data extracts, reports, and dashboards in alignment with platform capabilities. - Perform data validation, reconciliation, and quality checks to ensure accuracy before delivery. - Analyze customer data to identify trends, usage patterns, and actionable insights. - Partner with clients to define Key Performance Indicators (KPIs) and reporting requirements, ensuring alignment with business goals. - Work with internal teams to automate recurring data requests where possible. - **Project Support & Delivery** - Support project managers in defining scope, timelines, and deliverables. - Act as the liaison between client stakeholders and internal technical teams. - Validate solutions through User Acceptance Testing (UAT) planning, test case creation, and defect triage. - **Cross-functional Collaboration** - Partner with Product Management to provide client feedback for roadmap planning. - Work with Customer Success to ensure smooth handover post-implementation. - Support pre-sales teams with solution scoping and proposal inputs when required. - **Continuous Improvement** - Identify opportunities to optimize implementation processes and templates. - Contribute to internal knowledge bases and best practice playbooks. ## Qualifications - **Must-Have:** - Bachelor’s degree in Business, Information Systems, or a related field. - 3+ years of experience as a Business Analyst in SaaS, enterprise software, or consulting. - Strong understanding of API-driven platforms, data flows, and system integrations. - Experience handling customer data requests, reporting, and analysis. - Proficiency in requirements documentation, process modeling (BPMN/UML), and user story writing. - Excellent communication, stakeholder management, and presentation skills. - Experience with Agile/Scrum methodologies. - **Good to Have:** - Familiarity with tools like JIRA, Confluence, Lucidchart, Miro. - Exposure to SQL or Business Intelligence (BI) tools (Tableau, Power BI, Looker, etc.) for data analysis. - Knowledge of cloud platforms (AWS, Azure, GCP). - Prior experience in client-facing consulting roles. ## Preferred Skills (Specific preferred skills were not listed.) ## Experience A minimum of 3 years of relevant experience in a Business Analyst role within SaaS, enterprise software, or consulting is required. ## Environment (Work environment details were not provided.) ## Salary (Salary details were not provided.) ## Growth Opportunities (Growth opportunities were not specified.) ## Benefits (Benefits were not specified.)