Business Analyst

About the Position:

As the Business Analyst, you will be an organized, collaborative, and technically oriented member of the Product Management team. Your role will develop strong working knowledge of our banking and enterprise applications, processes, product channels, and technology initiatives of varying size and complexity. You will work closely with the Product Team, Product Owner, technology partners, vendors, and business stakeholders to implement and support software solutions and services. Your responsibilities will include analyzing business processes and data, documenting requirements and workflows, supporting roadmap planning and project scoping, coordinating testing and implementation activities, assisting with issue resolution, and supporting vendor and stakeholder relationships.

What You Will Do:

• Analyzes business processes and identifies opportunities for improvement, optimization, and automation. Recommends practical solutions that improve workflow and productivity.
• Collaborates with technology partners and the Product Owner to evaluate enhancements, support roadmap prioritization, and communicate progress to stakeholders
• Supports initiative scoping by analyzing, assessing, and documenting business and functional requirements for internal and external projects
• Develops strong working knowledge of assigned applications, including system functionality, configuration, integrations, data flows, business use, and testing strategies to support successful implementation and appropriate application of solutions
• Investigates and troubleshoots issues, recommends solutions, coordinates escalation to the appropriate product, technology, or vendor resources, and follows through to resolution
• Supports vendor relationships by tracking enhancements, open issues, service commitments, SLAs, and deliverables and communicating concerns to the appropriate stakeholders
• Creates training materials, process workflows, and stakeholder presentations that explain technology capabilities and support informed business decisions
• Performs data analysis and reporting to evaluate system performance, adoption, operational impact, and opportunities for improvement
• Manages assigned work across multiple initiatives, communicates risks and barriers, and follows tasks through completion
• Performs other duties as assigned

What We’re Looking For:

• A minimum of two years of relevant work experience in business analysis, product solutions management in an IT-focused environment or related experience required
• Experience with process mapping and methodology for evaluating and documenting workflows
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to understand operational processes and translate business needs into practical technology solutions
• Experience with business applications, data analysis, and financial or operational processes; experience with financial systems, banking, or financial services is highly preferred
• Experience working with agile methodologies is a plus
• Excellent written, verbal, presentation, and interpersonal skills, including the ability to explain technical information to nontechnical audiences and build productive relationships with Product, Technology, vendors, and line-of-business stakeholders
• Demonstrated ability and interest in learning business applications, system functionality, integrations, and data flows
• Creative thinker who demonstrates strong attention to detail and produces accurate, complete work
• Demonstrates ability to take ownership, manage competing priorities, adapt to change, and follow work through completion
• Positive and adaptable, with the ability to support technology and process adoption through clear documentation, training materials, and stakeholder support
• Ability to work an expanded and flexible schedule as needed to deliver projects on time and with minimal customer impact

Working Conditions/Demands:

• Professional office setting.
• Primarily sedentary position requiring long periods of time working at a computer.
• Must be able to move throughout the office and buildings to obtain or relay information.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.

We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.