Business Analyst

**About the role** Business analysts help teams deliver products and services that bring value to their users through: - Identifying, exploring, and analysing business problems and objectives, and user needs - Understanding the public sector domain, people, organisation, processes and technology - Identifying areas for improvement and exploring feasibility of options - Understanding any business and policy constraints that need to be considered, and assess the implications #### Key Responsibilities - Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards - Personal performance aligned with DDaT and grade, evidenced through peer feedback #### Skills, Knowledge and Expertise **Business analysis** - Apply structured approaches to complex problems and opportunities - Analyse business goals, functions, and objectives to support definition of requirements - Conduct options analysis and feasibility studies - Ensure proposed solutions meet business requirements and user needs **Business modelling** - Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact - Analyse, design and prioritise business changes to improve business operations and services **Business process improvement** - Support the implementation of proposed business improvements **Business process testing** - Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project **Methods and tools** - Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project **Requirements definition and management** - Identify, analyse, challenge and validate business and user requirements - Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project **Stakeholder management** - Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs - Build and reach consensus with stakeholders - Work to improve stakeholder relationships using evidence to explain decisions **Systems analysis** - Identify and analyse IT system capabilities - Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision **Testing** - Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality - Review prototypes, tests plans and tests outcome reporting **User experience analysis** - Apply basic techniques to analyse, validate and prioritise user experience needs - Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research #### Benefits Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. Here are some of our most popular benefits listed below: [**30 days Holiday**](https://github.com/madetech/handbook/blob/main/benefits/taking_holiday.md) - we offer 30 days of paid annual leave plus bank holidays [**Flexible Working Hours**](https://github.com/madetech/handbook/blob/master/benefits/working_hours.md) - we are flexible with what hours you work [**Flexible Parental Leave**](https://github.com/madetech/handbook/blob/master/guides/welfare/parental_leave.md) - we offer flexible parental leave options [**Remote Working**](https://github.com/madetech/handbook/blob/main/benefits/hybrid_working.md) - we offer part time remote working for all our staff [**Paid counseling**](https://github.com/madetech/handbook/blob/main/guides/welfare/paid_counselling.md) - we offer paid counseling as well as financial and legal advice If successful, you will be required to undertake an SC clearance