Business Architect (Head of Target Operating Model)
Description
- Job grade: Other
- Contract type: Fixed term
- Length of employment: 6 months
- Type of role: Business Management and Improvement
- Working pattern: Homeworking
- Number of jobs available: 1
Location
About the job
Job summary
The Business Architect (Head of TOM) role sits within the Corporate Services and Change function of the Housing Ombudsman Service which is responsible for delivering people services, planning, projects and business insights and corporate communications and stakeholder engagement. It owns the organisational change portfolio and operating model.
The Business Architect (Head of TOM) will be responsible for the design of the organisation’s operating model and identifying any changes that need to be made to arrive at its target state.
The role will contribute, as part of the Senior Leadership Team and with guidance and support from the Executive Leadership Team, to the delivery of the business plan and inform the design, and ensure delivery, of the Directorate strategy. The post holder will ensure that corporate values and behaviours are embedded in their teams. They will deputise for their director as appropriate.
The post holder will be the lead for the Business Design Authority.
Job description
We are an organisation of around 700 colleagues that has grown rapidly and continues to evolve in response to expanding responsibilities, emerging priorities and a changing external environment.
As the organisation has grown, structures, processes, services and ways of working have organically developed to support delivery. We are now seeking an experienced Business Architect on an interim basis for an initial six-month assignment to help us take a more organisation-wide view of how we need to operate in the future.
Working closely with senior leaders, the Business Architect will lead the development and maintenance of our Target Operating Model (TOM), helping to shape the organisational capabilities, services, governance, operating arrangements and enabling functions required to deliver our strategic ambitions.
Person specification
The role will bring together service design, organisation design, capability development, technology enablement and change delivery into a coherent enterprise view, helping the organisation identify key strategic design decisions, understand dependencies and trade-offs, and develop a practical roadmap for change over the next two to three years.
Working through a matrix model, the Business Architect will oversee and coordinate a virtual team of specialists from across the organisation, bringing together expertise from multiple disciplines to support enterprise-wide design and decision-making
This role will suit someone who has successfully worked in complex and evolving environments, is comfortable operating with ambiguity, and has experience establishing architecture, governance and design disciplines within growing organisations.
Success in this role will depend as much on influencing senior stakeholders, facilitating strategic decisions, building organisational understanding and demonstrating practical value as it will on producing architecture artefacts.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension
Things you need to know
Artificial intelligence
Selection process details
The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness. HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.
At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Further information
Attachments
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