Business Operations Analyst, Workforce Enablement

Qualifications

• 3+ years of experience in contingent workforce or IT staffing business operations, enablement, program coordination, process improvement, training, or a related discipline.

• Strong ability to learn business and systems processes and translate them into clear, usable documentation and training.

• Experience developing presentations, process documentation, job aids, training materials, and other operational content.

• Strong written and verbal communication skills with confidence facilitating sessions for groups of employees.

• Strong organizational skills with the ability to manage multiple programs, content libraries, and priorities.

• Analytical mindset with the ability to identify patterns, gaps, and opportunities for improvement.

• Comfortable working cross-functionally with business leaders, subject-matter experts, and operational teams.

• Experience supporting team members across the US, LATAM, UK/EMEA, APAC and Australia preferred, with the ability to adapt to regional needs, time zones, and cultural differences.

• Experience with Microsoft 365 tools such as PowerPoint, Excel, Teams, and SharePoint preferred.

• Experience with project management tools, staffing and vendor management platforms such as Bullhorn and/or Beeline, timekeeping systems, and related operational tools preferred.

• Ability to identify and apply practical AI and automation opportunities to streamline workflows, improve enablement content, and reduce manual effort while maintaining accuracy, data privacy, and appropriate human oversight.

• Experience coordinating rotational programs, associate development, mentorship, or structured learning experiences preferred.

• People-first coaching approach, with the ability to build trust, provide constructive feedback, and create an environment where employees feel comfortable asking questions and practicing new skills.

• Learning agility and curiosity, with the ability to connect workflows across resource management, engagement management, project financials, and vendor management; prior Strategic Resourcing experience preferred.

• Ability to turn business processes into sequenced learning objectives, practical exercises, and clear evidence of learning progress.

• Strong program ownership and stakeholder influence, with the ability to align mentors and functional teams, manage dependencies, and adapt plans as business priorities change.

• Ability to use program data and project outcomes to communicate business impact, recommend improvements, and balance employee development with operational needs.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $66,400-$83,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

If you have any questions or concerns about this posting, please email [email protected].

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