Business Operations Associate
Posted Updated
Description
Position Summary:
Wonderschool is harnessing the power of technology to provide comprehensive support to child care providers operating out of their homes as well as in the government and non-profit sectors. Our products enable child care providers to create high-quality environments and meet the demands of their business, while also helping parents in need of childcare solutions through the creation of an accessible marketplace.
Wonderschool is seeking a highly strategic and results-driven Business Operations Associate to play a key role in supporting the executive team and driving business efficiency across the organization. This position will provide high-level operational support, including overseeing key business initiatives, managing complex projects, streamlining internal processes, and acting as a liaison between senior leadership and departments. The ideal candidate will combine strong operational expertise with a high level of initiative and leadership skills.
Responsibilities:
- Strategic Oversight: Support senior leadership (CEO/Executive Team) in developing and executing business strategies. Assist with setting organizational goals, tracking progress, and ensuring alignment across departments
- Cross-Functional Leadership: Act as a point of contact between senior leaders and various departments (e.g., HR, finance, marketing, operations), ensuring smooth communication and effective project execution across teams
- Project & Initiative Management: Oversee and manage key business projects from inception to completion, ensuring that goals are met on time, on budget, and with high quality. Manage project timelines, resources, and stakeholder expectations
- Executive Support: Provide high-level operational support to the executive team, including preparing presentations and reports and ensuring alignment on priorities.
- Process Optimization: Identify inefficiencies in workflows and propose process improvements to enhance operational performance across teams. Streamline internal processes to support business growth and scalability
- Performance Metrics & Reporting: Create and monitor key performance indicators (KPIs) to assess business performance. Regularly report insights to the leadership team and recommend actionable steps based on data-driven analysis
- Problem Solving & Decision Support: Proactively identify business challenges and operational bottlenecks. Work directly with leadership to find solutions and implement changes that improve the overall business performance
- Organizational Alignment: Foster alignment between departments and the executive team, ensuring that organizational priorities are clearly communicated and executed at every level. Lead cross-functional meetings and initiatives to drive focus and collaboration
Required Qualifications:
- 2+ years of experience in management consulting, investment banking, venture capital, business operations, or a strategic role at a high-growth startup
- Must have strong leadership and team-building skills; and ability to collaborate cross-functionally in an effective manner
- Strategic thinker with the ability to see the big picture and make decisions that drive the business forward
- Demonstrated ability to build and automate with AI tools
- Expert MS Excel / Google Sheets skills - candidate should be comfortable with financial modeling and working with large amounts of data
- 5-6 days a week in office in Rincon Hill, San Francisco, with travel as needed
What We Offer:
Wonderschool offers a competitive benefits package, including the following:
- Health benefits offer up to 100% coverage for employee premiums and up to 80% for dependents
- Wifi, Employee Wellness, and co-working space reimbursements offered to all employees
- A flexible PTO plan, paid holidays, and mental wellness days
- Highly competitive parental leave policies, eligible to qualified individuals after 6-months of employment
- An autonomous workplace that prioritizes health and wellness to ensure our employees can produce their best work while achieving their personal and professional goals
Skills
As published by greenhouse · 35 questions · 3 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (22)
- LinkedIn Profile
- What city do you live in?
- If you worked at a management consulting or private equity company - please list the names.
- This role requires 5-6 days a week in the office in San Francisco - is that something you can commit to?
- What is your current position?
- What is your current company?
- How many employees did the smallest company you worked at have while you were there? optional
- Smallest-company headcount — anything else to add? optional
- What was that company's name? optional
- How long did you work there, in months? optional
- Tenure length — anything else to add? optional
- Where did you attend and graduate from your undergraduate studies? optional
- What was your undergraduate major? optional
- Did you attend graduate school? If so, where? optional
- What was your graduate major? optional
- Fields worked in — anything else to add? optional
- Short tenure — anything else to add? optional
- Software sales — anything else to add? optional
- Current location — anything else to add? optional
- SF office schedule — anything else to add? optional
- Work hours — anything else to add? optional
- Travel ability — anything else to add? optional
Pick from a list (10)
- Are you currently authorized to work in the United States?
- Do you now, or will you in the future, require sponsorship to work in the United States?
- What types of early childhood experience do you have?
- Which of these fields have you worked in?
- What was the main reason for a short tenure in a prior role?
- Has software you built or helped build generated more than $100 in sales?
- What is your current location?
- Can you work Monday–Friday in our San Francisco office, often on Saturdays, and be available Sundays when needed for child care customer events? This is a highly collaborative, in-person role.
- Can you generally work 9am–7pm, including occasional late customer meetings or deadlines and work lunches or dinners? Wonderschool covers travel home when you work late.
- What’s your ability to travel for this role and for most jobs?
Written answers (3)
- Please describe any experience you have supporting businesses in increasing revenue. Bullet points are ok.
- In 1–2 sentences, what makes you a fit for this role?
- What did you build or try to build, and what happened? optional