Business Relationship Manager
Description
Pride Veterinary Referrals are welcoming applications for a Business Relationship Manager to join their team
Pride Veterinary Referrals serves as the small animal referral hospital for the Scarsdale Veterinary Group, a multi-species practice with over 300 employees across 9 sites in the Midlands.
As a Business Relationship Manager you will be working closely with the Referrals leadership team to analyse client and referring vet feedback and using this to identify and implement service improvements with the support of the leadership team.
You will be working with the clinical teams to improve communications with clients and referring vets, carrying out client complaint investigations whilst liaising with management to achieve a satisfactory resolution.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
How You’ll Make a Difference
You’ll act as an ambassador for your practice, managing stakeholder relationships, handling queries and complaints, and working closely with internal teams to strengthen partnerships and support the delivery of outstanding patient and client care.
Working Pattern
This role will be working 38 Hours over 4 or 5 days
Key Responsibilities
You Might Be a Great Fit If...
You have a clinical background with significant experience in a referral setting with strong relationship building skills. You'll bring;
How We’ll Support You
At inspiring vet care, we’re committed to supporting you in a Business Relationship Manager. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
All applications should be sent by the 13th of November at 6pm, applicants should provide a 1-page summary of their suitability for the role, along with an up-to-date CV.
Skills
As published by lever · 5 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other URL, What is your age range?, Do you consider yourself to have a disibility under the Equality Act 2010?, If you answered yes above, please tick all options applicable below, I identify my ethnicity asSelect all that apply, What is your sex assigned at birth?, What gender do you identify as?, What is your religion of belief?, How would you describe your sexual orientation?, Do you have any caring responsibilities?
Pick from a list (5)
- Do you have the Right To Work in the UK?
- Do you currently (or have you previously) worked for Inspiring Vet Care?
- Are you registered with the RCVS?
- Where did you see our vacancy advertised?
- Are you currently a: optional