Cage Assistant Shift Manager (65834)

Job Summary:

Catawba Two Kings Casino is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and Cage Manager in overseeing all aspects of the casino cage operations, including main, bank, front windows, markers, and satellite banks. This role ensures that all transactions are executed accurately and in compliance with internal controls, gaming regulations, and anti-money laundering (AML) laws. The Cage Assistant Shift Manager plays a key role in staffing, training, supervising personnel, and ensuring exceptional guest service standards are maintained.

Responsibilities:

• Assist in the management of day-to-day cage operations, including oversight of cashier functions, vault operations, and chip bank.
• Ensure all transactions are compliant with internal policies, state/federal gaming laws, and Title 31 anti-money laundering (AML) requirements.
• Supervise and support cage supervisors and cashiers, addressing performance issues, resolving disputes, and ensuring adequate coverage across shifts.
• Monitor cage inventory levels (cash chips, TITO, etc.) and ensure all balancing procedures are followed at shift close and drop times.
• Assist in scheduling, payroll, performance evaluations of cage personnel.
• Serve as acting Cage Shift Manager and Cage Manager during their absence, taking full responsibility of operations and decision-making.
• Partner with compliance, audit, accounting, and surveillance departments during reviews, investigations or variances.
• Help lead training programs to develop staff knowledge, service standards, and regulatory compliance.
• Assist in implementing process improvements and internal control updates as needed.
• Investigate and resolve guest or cashier discrepancies with professionalism and discretion. • Preform other duties as assigned