Cage Operations Manager

As a Cage Manager, you will manage departmental processes, resources, and personnel in alignment with organizational policies and performance goals. This role oversees daily Cage and Player Services operations including cash handling, vault functions, and guest transactions while ensuring compliance with tribal, federal, state, and local regulations. You will lead a department with authority over hiring, firing, and performance decisions.

• Oversee daily Cage and Player Services operations, including cash handling, vault functions, and guest transactions.
• Supervise departmental staff, including hiring, scheduling, training, performance management, and corrective action.
• Ensure compliance with tribal, federal, state, and local regulations, including Title 31 and currency reporting requirements.
• Maintain departmental budgets, monitor labor costs, and review financial and operational reports. Enforce internal controls and partner with other departments to implement process improvements and system enhancements.
• Resolve guest and employee concerns within scope of authority and escalate issues as appropriate.
• Coordinate execution of promotions, drawings, and related Cage functions.
• Ensure operational accuracy, proper equipment functionality, and timely reporting of variances or suspicious activity.
• Support implementation of departmental policies, procedures, and operational projects.
• Perform other job-related duties as assigned.

• Bachelor’s degree or an equivalent combination of education and/or experience.
• Previous cashiering or casino experience required.
• Knowledge of accounting principles, gaming regulations, and Cage operations.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer applications and Cage-related systems.
• Strong analytical, organizational, and cash-handling skills.
• Must have and maintain a valid driver’s license and the ability to obtain and maintain gaming licensure.
• Ability to travel as required, including both in-state and out-of-state travel with overnight stays.
• Comfortable working in a variety of settings, including climate-controlled office settings and casino floors with exposure to second-hand smoke and crowd noise.
• Work requires varied shifts with extended hours, including weekends and holidays, as needed, along with standing, sitting, and/or walking for prolonged periods of time and lifting, carrying, pushing, or pulling objects up to 50 lbs.