Cambridge Showroom Manager
Posted Updated
Description
The Showroom Manager will lead the day-to-day operation of the showroom, managing a team of Customer Sales Consultants to achieve sales, margin and conversion targets. The role combines strong leadership, commercial focus and consultative selling expertise to maximise showroom performance and customer satisfaction. Working closely with Operations, Installation and Service teams, the Showroom Manager will ensure a seamless customer journey while maintaining high standards of professionalism, compliance and customer service.
- Lead, coach and develop the showroom sales team to achieve agreed sales, margin and conversion targets.
- Manage showroom operations, ensuring excellent presentation, customer experience and efficient day-to-day performance.
- Drive lead generation, customer engagement and showroom footfall through local marketing and promotional activities.
- Oversee customer consultations and quotation processes, ensuring solutions are accurate, transparent and aligned to customer requirements.
- Monitor sales pipelines, team performance and KPIs, implementing actions to improve results and maximise conversion
- Maintain CRM discipline and reporting accuracy, ensuring all customer activity, quotations and opportunities are recorded and progressed effectively.
- Work closely with Operations, Installation and Service teams to ensure a seamless customer journey from enquiry through to completion and aftercare.
- Ensure compliance with company policies, health and safety requirements, and showroom operating standards.
- Minimum 5 years' experience in consultative sales, showroom management or a related customer-facing sales environment.
- Proven experience leading, motivating and developing high-performing sales teams.
- Strong commercial awareness with experience managing sales targets, KPIs and conversion performance.
- Good technical understanding of building products, customer specifications and relevant industry regulations.
- Experience using CRM systems, Microsoft Outlook, Excel and PowerPoint.
- Strong communication, coaching and stakeholder management skills.
- Experience within the window and door, home improvement or technical building products sector.
- Full UK Driving Licence.